Customer Service Agent with German (m/f/d)
CapitaAbout the role
Job title:
Customer Service Agent with German (m/f/d)Job Description:
What you’ll be doing:
Supporting customer through different channels (inbound calls and messages)
Analysing and solving customer’s queries
Sharing information on administrative and technical requests (products, invoices, etc.)
Making changes to the system
Forwarding faults or calls to other departments
Offer relevant add-ons and upgraded options that enhance the customer experience and meet evolving needs.
Skills you need to succeed:
German at min. C1 level
Customer oriented attitude
Excellent organizational and communication skills
Good knowledge of MS Office package
Willingness to work on shifts (Monday-Sunday 8:00-24:00) in a hybrid model (2 days from home, 3 days from the office after nesting period)
What’s in it for you:
Financial stability from day one – competitive salary and employment contract + performance bonus up to 5000 pln per month)
Flexibility that works for you – enjoy our hybrid model after nesting period. You can work full-time or choose to reduce your hours depending on your availability (part-time).
Take care of your health – with supplementary medical insurance with LuxMed and Generali group insurance, you and your loved ones can feel secure, knowing you’re supported when it truly counts.
Enjoy more of what you love. Choose between Multisport or the MultiKafeteria platform and turn your free time into something special - whether it’s staying active, exploring new passions, or simply treating yourself.
Build your future with confidence. With our PPK (Employee Capital Plans) program, you can gradually grow your savings for the years ahead—supported by both employer and state contributions, so every step you take today brings you closer to long-term financial security.
Practical everyday support from Team Leader and Project Supporter
Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues - up to 6000 pln
Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)
An extra day off for voluntary activities close to your heart
Thinking of relocating? – we’ll support you with a change
International experience every day – collaborate in a diverse, multinational environment influenced by British and Swiss culture
Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn
About Capita
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 34,000 employees, operating in the UK, Europe, India and South Africa.
Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.
Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression,
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s