Supervisor Mail Services

This position is responsible for the day-to-day supervision of the Mail Services operation and production staff. The Supervisor ensures a smooth and efficient workflow from receiving, scanning, and batching of all the incoming paper documents for the enterprise as well as the distribution of all internal mail within the campus. In conjunction with the Manager, this position ensures all control procedures in place are being followed so that the work is processed the highest quality standards.

• Oversees day-to-day operations of the team, organizes the workload, and monitors the processing of work to ensure SLA’s are met while ensuring quality standards are followed.
• Monitors all expenses related to areas of responsibilities, staffing and office supplies.
• Works to ensure staff is empowered to meet productivity metrics by hiring, coaching, mentoring and disciplining employees and maintaining all training manuals.
• Schedules, assigns, and gathers resources needed; implements productivity standards and resolves escalated operational problems.
• Reviews and releases daily deposit of provider refund checks to the bank.
• Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Mediates and facilitates communications between union members and the People organization.

Minimum Qualifications
 

• 5+ years as IC w/Associate’s degree; 0+ years supervisory

Knowledge, Skills, Abilities
 

• Strong organizational skills with the ability to multi-task while maintaining attention to detail
• Excellent verbal, written, and interpersonal communication skills across all levels of management and staff
• Critical thinking and problem-solving skills
• Knowledge of standard mail operations procedures and equipment

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. 
Pay Grade 17. $50,800 - $106,400

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay 
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations  Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including, but not limited to, fair chance and anti-discrimination ordinances. At Delta Dental, we maintain a strict stance on theft, fraud, and violent crimes. For positions involving driving, we enforce heightened standards regarding driving records. Each individual criminal background check is evaluated on its merits, taking into account the time elapsed since the conviction, evidence of personal development and rehabilitation, and any potential risk posed to our business operations, employees, customers, or vendors.
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