Business Analyst (Client User Interface)

Company Description

OFX is continuing to hire with most interviewing and on-boarding done virtually due to COVID-19. We welcome conversations around flexible working arrangements for this role. Please indicate in the application questions what working arrangements would be your preference.

G’Day. Nice to meet you. We’re OFX, a global provider of online, international payment services for our personal, business and partner customers. Founded 20 years ago and headquartered in Sydney, OFX has grown to become a truly global company. We’re now trusted by customers all around the world and have grown to over 350 employees with offices in Sydney, London, San Francisco, Toronto, Auckland, Singapore and Hong Kong. We are a publicly-listed company, listed on the Australian Stock Exchange (ASX: ‘OFX’).

Job Description

Purpose of your role

The Business Analyst position is a key role that is responsible for applying analytical solutions to problems and existing processes with the aim to increase effectiveness through technology solutions. This role plays an integral part in bridging the gap between Technology, Product and the Business using data analytics to assess processes and determine requirements that will allow Technology delivery teams to effectively meet business needs. An ability to produce documentation (in a timely manner) that supports either product or project teams to achieve outcomes, using different delivery methodologies is an important part of the role, so a blend of experience is important particularly in terms of agile delivery. 

The initial focus will be working within the Client User Interface team, conducting a GAP Analysis to understand what APIs will need to be exposed from legacy platforms onto a new multi-purpose platform. The main objective of the project will be to combine multiple platforms/applications (which relate to multiple channels that customers use to do business with us) into one platform and one channel. You will be working closely with our Engineering Manager/Solution Architect and Developers to define the technical roadmap for combining the different applications into one platform. You will also be working closely with the Product team, and mainly UX team to define the new refreshed User Interface. Experience working with Front End systems to define client facing platforms will be key. In addition, experience working on integration projects, and working with microservices and Web Applications will also come in handy. The ideal candidate will be someone with a strong technical background, with proven experience working on large scale complex projects.  

This role will be within a fast-moving team and will involve working with some ambiguity to achieve objectives, so you must be comfortable with that. As such you will be expected to take initiative and display strong communication and time-management skills to facilitate meetings that ensure teams and stakeholders are aligned on the outcomes.

What you do 

• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
• Conduct gap analysis on APIs from old platforms to understand what can be exposed
• Work closely with UX team to define new UI providing a multi-layered single platform with a single entry to different business products
• Identify problems within the business, including using data modelling techniques, constructing workflow diagrams, studying system capabilities, writing specifications
• Communicate with people at all levels of the organisation to determine how technology solutions can meet business needs
• Oversee the implementation of new technology and systems, including enhancements and support conducting of UAT to ensure what has been developed is in line with business requirements
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying true business needs
• Produce detailed functional/non functional requirements that could include user stories, wireframes, visualized workflows, business rules, data dictionary, models that could include sequence diagrams and process maps
• Document Swagger definitions and API specifications
• Maintain consistent and constant communication with stakeholders, in alignment with the PM or PO
• Work closely with the development team to ensure the right changes are delivered within the agreed timeframe

Qualifications

• Relevant IT or Computer Science degree

Knowledge, skills, experience

• Minimum of 6+ years’ experience in a Business Analysis Role
• Knowledge of GraphQL and ability to test and define specifications f