Retail Media Account Specialist

About Acadia.io

AdAge A-List Creative Performance Agency of the Year

2023 & 2022 Best Places to Work, The Atlanta Business Chronicle

Small Ad Agency of the Year – AdAge (https://acadia.io/adage-names-acadia-a-small-agency-of-the-year)

Acadia is a modern media and growth agency. We have a bottom’s-up, audience-based approach to media that is very accountable and addressable. Media is not “one thing” at Acadia — it can be many things. Acadia is a very agile agency environment, with a "roll up your sleeves" mentality needed across all employees.

Our Core Values

• Can-Do - We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find solutions and take ownership.
• Curiosity - We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.
• Candor - We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships — where respect and humanity thrive.
• Community - We will make lives better for those people, clients, and other deserving causes that we care deeply about.

Location: Remote, work from home.

Our team of marketing specialists help brands to grow their sales on Amazon in the US, UK, Canada and Europe.

Does this Describe you?

• I have a high level of attention to detail - in fact, a bit on the perfectionistic side!
• I’m at ease using different computer programs like Google Sheets, Google Docs, and have no problem learning new computer systems
• I love spreadsheets, checklists, and tracking things
• I’m curious and like to find solutions to problems

Our fast-growing marketing agency is looking for Account Specialists who can say “Yes!” to all of these statements.

You would begin working 30 hours per week, with the goal to move into a full-time position (40 hours/week) after several months. You should be available from 9AM - 12PM EST, Monday-Friday; the rest of your workday can be planned around your own schedule.

During the course of a week, you'll be:

• Conducting competitor and market analysis for clients and prospects
• Checking operational & performance metrics for our clients on Amazon
• Troubleshooting product listing issues on Amazon
• Responding to customer feedback & questions on behalf of clients via email (note: there is no phone-based customer service required in this position).
• Interacting directly with our Client Delivery Team regarding operational & customer service matters in our clients’ accounts
• Ad-hoc internal projects such as writing and updating processes & procedures
• Preparing weekly performance reports for clients
• Conducting market research for our clients on new products & competitors
• Keeping your Manager updated on your open tasks, which are managed through Asana (Project Management tool)
• We also use Slack for daily team communication and updates

Our interview process consists of 3 virtual interviews and a brief technical assessment for successful candidates. We will also ask candidates for 2-3 professional references from past employers when making our offer.

Apply to: jobs@acadia.io

Do I need any past Amazon or ecommerce experience?

No, we will teach you everything you need to know. We look for people who can think for themselves, solve problems, love to learn, are professional and friendly when communicating with customers, clients and peers, and are team-players. All of the technical skills will be taught - those character traits cannot.

What training will be provided?

Training is a combination of watching pre-recorded videos, reviewing processes, and shadowing other team members. We have over 50 Processes that we work from, and you’ll be trained on how to follow the critical ones. The rest are easy to figure out, once you know the basics.

Initial training takes about 2 weeks, before you will be expected to complete the daily and weekly tasks on your own.

Whenever we have a new process or initiative, we create a Procedure and train our peers on how t