Associate Customer Success Manager - Spanish speaker

<h3>Company Description</h3><p>At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. </p><p>With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.</p><p>Learn more on <a href="https://blogs.servicenow.com/category/life-at-now.html">Life at Now blog</a> and <a href="https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB">hear from our employees</a> about their experiences working at ServiceNow.</p><p>Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.</p><h3>Job Description</h3><p>The role of the Associate Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.</p><ul><li>You will have a portfolio of customers</li><li>You will work with the portfolio of customers in a 1 to 1 fashion using email campaigns and guiding customers to webinars and other Community content</li><li>Identify criteria for assisting your customers by using Success Plays in the Success Platform</li><li>Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem</li></ul><h3>Qualifications</h3><p><strong>To be successful in this role you have:</strong></p><ul><li>2+ years of related work experience; OR equivalent work experience</li><li>Fluent in English (C level) and Spanish </li><li>Apply proficient knowledge of standard principles, theories, concepts, and techniques</li><li>Build productive working relationships</li><li>Analyze information and propose solutions to meet the needs of customers</li><li>Right to work in Ireland </li></ul>