Staff System Reliability Engineer

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

New Payment Flows (NPF) division's charter is to capture new sources of money movement through card and non-card flows, including Visa Business Solutions, Government Solutions and Visa Direct which presents an enormous growth opportunity. Our team brings payment solutions and associated services to clients around the globe.  Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments. 

The New Flows - Visa Direct SRE group is looking for a Staff Software Engineer who is passionate about System Reliability Engineering and Application Support for multiple fast-growing Products. This individual will be responsible for issue investigation, monitoring and reporting, Production validations and leading root cause analysis and problem resolution with multiple teams. 

Essential Functions

Determining any impacts due to internal or external incidents and the associated service and function availability. 

Specific Responsibilities include:

• Provide level 3 application support for mission-critical applications including Investigate issues and problems and provide root cause analysis based on application behavior and log data.
• Utilize basic scripting skills to generate log output based on support requests and issues.
• Work with multiple teams to determine the mitigation and resolution solutions for issues and problems.
• The ability to identify follow-up items and areas for improvement with proposed solutions.
• Support New Flow Services and Systems globally including Applications, Infrastructure and Connectivity with dependent systems and services. 
• Support applications in Linux/Docker/Kubernetes environment
• Gauge the scope and criticality of the impact of issues to properly categorize and prioritize.
• Review new features, bug fixes and configuration updates before and during release cycles. Identify and raise concerns with upcoming changes to management and senior support leads.
• Identify gaps in existing processes and procedures which may include developing automation through DevOps tools and processes. 
• Create and update operating procedure and training documentation as needed.
• Work with little supervision and assist multiple teams in day-to-day activities.
• Perform proactive activities designed to promote a trouble-free production environment.
• Work cross organizationally to ensure problems are solved promptly and effectively.  This includes escalating to the appropriate next level management in a timely manner.  
•  Analyze repeat Incidents / problems for areas of improvement and develop a plan to implement appropriate changes.
• Review and propose enhancements to processes and procedures for use by the Visa stakeholder teams and third parties involving New Flows applications.
•  Provide recommendations to management team to increase effectiveness of organization and technology solutions.
•  Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills.
•  Willing to work as a team and share responsibilities where needed. 
•  Ability to convey New Flows Operations concepts and issues to both technical and non-technical audiences.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications<