Manager, Fraud Chargeback & Recovery

Application Deadline:

08/07/2025

Address:

395 N Executive Drive

Job Family Group:

Customer Shared Services

We are seeking an experienced manager to handle our fraud & non-fraud Reg E disputes. In this role the successful candidate will manage a high-performing team of onshore & offshore analysts handling a significant volume of electronic funds transfer disputes while ensuring full compliance with Regulation E, AML and other relevant banking & association requirements. The successful candidate will oversee the day-to-day operational processes for our disputes team. Demonstrated leadership experience and in-depth knowledge of debit card dispute processing (pre/post chargeback), Regulation E, NACHA, Zelle, ATM, and Mastercard core rules required.

• Team management and Leadership experience – Preferred
• Proficiency in Microsoft Office
• Chargeback & Recovery experience – Preferred
• Reg E experience – Preferred

​This is a Hybrid role. Currently, there is a min. requirement of 2 days in the office, but this may increase based on BMO’s direction.  

Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Performs in-depth, holistic investigations and provides consultation and analysis to stakeholders.
• Develops and manages a business/group program.
• Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Leads/participates in the design, implementation and management of core business/group processes.
• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Develops and maintains an