Senior Analyst, Provider Network Strategy

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to Associate Director, Network Strategy & Analytics, the Sr. Analyst, Provider Network Strategy will own provider performance modeling while deploying financial arrangements to manage provider costs and activate our providers

What you’ll be doing:

• Provider Benchmarking:
• Develop analytics to profile provider performance across the network
• Design incentive programs to manage provider costs and activate the best providers.
• Monitor and report on key metrics related to provider utilization, patient access, and satisfaction.
• Network Growth Optimization:
• Design granular and specific network growth plans aligned to the needs of existing and prospective customers.
• Process Improvement:
• Identify, evaluate, and lead process improvement initiatives to enhance operational efficiency and service delivery across Provider Operations.
• Collaborate with cross-functional teams to streamline workflows and reduce inefficiencies in patient scheduling and provider utilization.
• Continuously assess and refine optimization strategies based on data-driven insights and feedback.
• Analytics & Reporting:
• Utilize data analytics tools (e.g., Excel, Looker) to generate actionable insights from large datasets.
• Present findings and recommendations to stakeholders, translating complex data into clear, actionable strategies.
• Provide training and support to team members on optimization tools, analytics methodologies, and best practices.

What success looks like in this role:

• Increase Provider NPS
• Increase average appointment volume per provider
• Boost appropriate provider availability 
• Improve provider engagement
• Decrease time to first appointment, both for providers and members

What we expect from you:

• Bachelor’s degree in Data Analytics, Business, Economics, Healthcare Administration, or a related field; Master’s degree preferred.
• Minimum of 2-5 years of experience in an analytical role within the healthcare industry, management consulting, technology, or a similar field.
• Strong proficiency in data analytics tools (e.g., SQL, Python, R, Excel, Tableau).
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proven ability to manage multiple projects and deliver results within deadlines.
• Strong communication and presentation skills, with the ability to translate complex data into actionable insights.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
• Knowledge of mental healthcare systems and provider operations is highly desirable.

The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary fro