Intune Customer Engineer CE

Job Title:

Intune Customer Engineer CE

Job Description

The MECM (aka SCCM)/Intune Customer Engineer will work directly with customers, as a consultant and technical advisor to:

Design, Deploy, Review and Assess the health of the infrastructure and clients
Upgrade, update and maintain the SCCM hierarchy
Troubleshoot issues with infrastructure and clients
Tune and optimize for performance
Assist with reporting
Assist in setting up SCCM Co-Management with Intune
Assist in planning, reviewing and troubleshooting Software Updates feature
Assist in planning, reviewing and troubleshooting Task Sequences
Provide training in all areas of SCCM to ensure customer goals are met

The MECM (aka SCCM)/Intune Customer Engineer will work directly with customers, as a consultant and technical advisor to:

• Design, Deploy, Review and Assess the health of the infrastructure and clients
• Upgrade, update and maintain the SCCM hierarchy
• Troubleshoot issues with infrastructure and clients
• Tune and optimize for performance
• Assist with reporting
• Assist in setting up SCCM Co-Management with Intune
• Assist in planning, reviewing and troubleshooting Software Updates feature
• Assist in planning, reviewing and troubleshooting Task Sequences
• Provide training in all areas of SCCM to ensure customer goals are met

Ideal candidate experience:

10-15 years working as a depth expert and technology owner or consultant for SCCM

Extended experiences with large and complex customer environments (20-50K endpoints)

Ability to present to multiple levels of customer leadership.

Ability to act as a consultant and architect for multiple customers.

Broad knowledge across multiple scenarios:

• Windows Desktop/Server Management using SCCM
• SQL Server, Active Directory, Certificates, IIS, DNS, Security
• Package/Application creation
• Desktop OS Upgrades using different approaches
• Intune and Co-Management experience
• SSRS Reporting and/or PowerBI experience
• PowerShell scripting

Deep level knowledge in at least 3 of the above categories

Technical Skills Requirements: Microsoft Endpoint Configuration Manager MECM (aka SCCM)/Intune:

Broad knowledge of ALL the MECM areas below, with deep understanding of (at least) 4 of the following:

 

Infrastructure

• Design
• Deployment
• Upgrades
• Maintenance, Health, Tuning
• Troubleshooting

Windows Desktop Upgrades

Software Updates

Compliance

Software Distribution

Security

Intune

SQL Server

Report Development

Network Troubleshooting

Related Skills:

• Active Directory
• DNS/Network
• SQL Server
• IIS
• Certificates

Tools

• SQL Profiler, PowerShell, Process Monitor

Location:

DEU Work-at-Home

Language Requirements:

Time Type:

Full time

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