SAP Customer Support Specialist (Remote)

Job Description

Job Responsibilities:

• Act as SAP Key User for our company's Animal Health Order to Cash functions and processes

• Provide first line support within Order Management Center and business processes

• Focus includes US domestic Order Management Center, with support provided to HomeAgain and International Customer Service groups

• Work with warehouse key users/leads to resolve shipping discrepancies, inventory management issues and improve processes

• Work with billing/customer clerks to resolve billing or customer/product set up issues and improve processes

• Work with the returns department to resolve issues and improve processes

• Stock to Invoice – ensure balance by reviewing and correcting invoice errors

• Collaborate with key stakeholders to identify and analyze business requirements and translate them into SAP solutions.

• Design, configure, and implement SAP modules based on business requirements, ensuring alignment with best practices and industry standards.

• Perform system testing, integration testing, and user acceptance testing to ensure the accuracy and efficiency of SAP systems.

• Troubleshoot and resolve SAP-related issues and user problems promptly, providing effective solutions to minimize business impacts.

• Manage and maintain SAP systems, including system performance monitoring, applying system updates and patches, and addressing system security.

• Provide end-user training and support to promote system adoption and ensure effective utilization of SAP systems.

• Collaborate closely with cross-functional teams, including IT, finance, supply chain, and manufacturing, to identify opportunities for system enhancements and process improvements.

• Stay up to date with SAP latest releases, features, and advancements, and proactively recommend and implement system upgrades and improvements.

• Assist in the development and implementation of standard operating procedures (SOPs) and guidelines related to SAP system usage and administration.

• Execute SAP testing, validation, and documentation

  • Prepare test plan documentation

  • Define specific testing scenarios

  • Carry out functional acceptance, integration, regression, and acceptance testing and signoff

  • Maintain test documentation, test scenarios

• Training of end users

  • Identify training needs for new and existing users

  • Prepare and deliver end user training (materials, data and exercises)

  • Evaluation

  • Maintain training materials

  • Communication and knowledge transfer to end users

Requirements:

• Bachelor’s degree in computer science, information systems/related field.

• Minimum of 3 years of professional experience in SAP implementation, configuration, and/or maintenance.

• In-depth knowledge and experience in at least one SAP module, such as SAP ERP, SAP S/4HANA, SAP MM, SAP SD, SAP FI/CO, SAP BW/BI, etc.

• Strong understanding of SAP integration techniques and experience with integrating SAP with other systems, such as CRM, BI, and third-party applications.

• Excellent problem-solving skills with the ability to analyze complex business processes and requirements and recommend effective SAP solutions.

• Proficient in system configuration, troubleshooting, and performance tuning in SAP systems.

• Ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

• Strong project management skills, with the ability to manage multiple priorities and deliverables simultaneously.

• SAP certification(s) is a plus

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gende