Account Coordinator - Chicago, IL

JOB PURPOSE 

The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.  
  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Act as the front-line resource to provide customer service on the assigned account(s) 

• Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered 

• Monitor and manage account’s building, scheduling, and tracking responsibilities  

• Manage communication of all applicable loads to after-hours tracking and coverage teams  

• Help develop and execute the customer service expectations for all associated accounts 

• Respond to all customer emails within the expected time window of the customer 

• Provide best-in-class service/communication to assigned customers in an effort to grow the relationships 

• Monitor and manage account’s shipments to assure best practices are maintained 

• When applicable, manage account’s TMS/Portals to maintain best practices   

• Complete required training 

• “Close out” accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements 

• Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer 

• Consistent communication with Account Managers and Operations Leads about growth opportunities 

• Perform other related duties assigned 

JOB REQUIREMENTS  

• Bachelor’s degree in Business or related field preferred but not required 

• 1 year of transportation or logistics experience strongly preferred 

• Strong communication and negotiation skills 

KNOWLEDGE, SKILLS, AND ABILITIES  

• Exceptional customer service and problem solving skills 

• Competitive nature with a sense of urgency in a fast-paced environment 

• Attention to detail and highly organized 

• Team player with multi-tasking and prioritizing abilities 

• MS Office proficiency and related computer knowledge 

• Microsoft Excel experience preferred 

**MAY PERFORM OTHER DUTIES AS ASSIGNED** 

WORK ENVIRONMENT 

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

PHYSICAL EFFORT 

Maintain a stationary position for extended periods; move about the office, operat