DRS Installation and Onboarding Project Manager

Brinks Texas License #C00550

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink’s, Incorporated is the premier provider in secure logistics solutions, including transportation, ATM servicing, currency processing and other value-added services to financial institutions, retailers and other commercial and government entities.  The company has a proud history of providing growth and advancement opportunities for its employees.  We have a challenging opportunity for a Project Manager. 

Job Summary:
The Project Manager is responsible for supporting customers through onboarding and deployment of our new product offerings. This position requires a highly motivated and organized individual to work closely with our sales and customer onboarding team for seamless deployment of our Digital Retail Solutions products. The ideal candidate will have a strong background in customer service and experience handling both project management and customer-facing responsibilities.

Key Responsibilities:

• Work collaboratively to deliver a cohesive customer onboarding experience
  • Develop and manage comprehensive project plans for device implementation, detailing key milestones, deliverables, and timelines.
  • Coordinate with internal teams and third-party vendor teams (procurement, shippers, installers) to ensure alignment on project goals and requirements.
  • Create project schedules, assign tasks, and ensure timely completion of deliverables.
  • Serve as the primary point of contact for all stakeholders, including internal teams, clients, and third-party vendors.
  • Use Service Now and Microsoft Office Suite to track and communicate projects, processes, and tasks 
  • Communicate project updates, risks, and issues to management and stakeholders regularly.
  • Manage client expectations, ensuring their needs and requirements are met within project constraints (scope, timeline).
  • Monitor project performance, generate and present project status reports to stakeholders, providing insights into project progress, challenges, and achievements to promote a culture of excellence for all customers
  • Support Brink’s U.S. corporate financial objectives by developing and executing projects to plan
  • Foster a positive environment where co-workers and customers are encouraged to seek guidance and provide feedback
  • Own the end-to-end activity for assigned projects and perform other duties as assigned or necessary

Minimum Qualifications:

• Minimum of 5 years’ experience in a customer service role
• Minimum of 3 years' experience in a project management role

Preferred Qualifications:

• 5+ years’ experience in a customer service role
• 10+ years’ experience in a project management role
• Project Management Professional (PMP) Certification

Professional Skills:

• Strong analytical and problem-solving skills
• Solid conflict resolution skills
• Outstanding customer relationship skills
• Highly organized and detail oriented
• Ability to adapt to dynamic workflow
• Excellent interpersonal skills
• Professional, positive demeanor
• Excellent business acumen
• Proficiency in Microsoft Outlook and Excel

Closing Statement 

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S.  We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan