Position Title:

Senior Media Systems Specialist

Position Type:

Regular

Hiring Range:

$91,800 - $103,927.52 per year; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:

Annual

A. POSITION PURPOSE

 

The Senior Media Systems Specialist provides expertise and leadership to help students, faculty, and staff excel in the use of technology to enhance teaching and learning and support campus events; improves service and productivity by supporting new and emerging technologies; provides technical support services and timely distribution of equipment; and trains and manages student support staff. 

 

The Senior Media Systems Specialist co-manages 50-60 student staff members: providing mentoring, training, and direct supervision of their daily tasks. They also create the master schedule of the daily tasks to ensure that each task is adequately staffed and completed effectively and on-time.

 

The Senior Media Systems Specialist owns Mac and iPad inventory and imaging for Media Services managed-devices, including those in the classrooms and meeting rooms and for distribution and checkout.

 

The Senior Media Systems Specialist is the primary administrator for the campus Navori Digital Signage platform and oversees large-format poster printing for co-curricular activities.

 

The Senior Media Systems Specialist interacts with students, faculty, and staff from all academic and administrative departments campus-wide to analyze technology needs and research, evaluate, and recommend appropriate technology to meet those needs. They support: AV/digital media equipment across campus; online collaboration, asset management, and video distribution platforms; the daily distribution of Academic Technology equipment for classes, meetings, and events; the campus digital signage platform and large-format poster printing; and provide training, support, and documentation for permanently installed systems and Zoom and Panopto software – all with a primary emphasis on maintaining a high level of customer service and a commitment to providing quality services. 

 

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manage campus-wide distribution of equipment and A/V support to enhance instruction.

• Manage a large staff of 50-60 part-time student technicians in the delivery, setup, testing, operation, and pickup of equipment and systems.

• Review pre-scheduled and ad-hoc daily service requests and ensure prompt and effective response and support.

• Manage job postings, determine necessary headcount, lead interviews, hiring, and onboarding of new student employees.

• Schedule and prioritize tasks for part-time staff and student technicians.

• Instruct and demonstrate for faculty, students, and staff the proper operation and use of media equipment, along with troubleshooting tips.

• Evaluate equipment failures and user errors to find and implement solutions to prevent future issues.

• Evaluate and maintain a pool of portable equipment to augment classroom, conference room, and event venue installations to adequately meet customer needs.

• Manage initial and ongoing training and provide direct supervision of students in the above tasks.

• Review work of student staff and provide performance feedback on an ongoing basis to ensure customers are getting excellent service.

• Work closely with other team members to cover workload and meet project deadlines.

 

2.  Provide technical support and training for faculty, staff, and students.

 

• Plan, develop, implement, and manage production resources: including classroom capture, web/video conferencing, streaming, digital video production, computer and video hardware and software, video recording and duplication, and editing services. 

• Keep abreast of emerging multimedia technologies and pass new information/materials on to colleagues to ensure all team members are well-informed.

• Serve as a campus expert and provide administrative/user support for instructional tools and applications, including Panopto lecture capture and Zoom web conferencing.

• Assess content retention policies regularly and work with the team and Media Services Manager to determine any needed adjustments.

• Manage assignment of Zoom large meeting and webin