AVP, Global Charter, Incentive and Series Partnerships - Remote

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Associate Vice President, Global Charter, Incentive, and Series Partnerships to fill this role. You’ll be responsible for the overall direction of sales strategies, partnerships and initiatives for global full-ship charter sales and execution, incentive group sales and execution, and series group producers for Holland America Line and Seabourn. This executive drives the attainment of all assigned revenue goals in accordance with the annual sourcing plan, negotiates and finalizes all related charter party agreements and annual partner agreements, develops and executes all aspects of charter/incentive marketing and promotion, and ensures the successful delivery of customized programming for full-ship charters, incentive and series groups. They must build, nurture and maintain excellent relationships with a large portfolio of annual charterers and group partners while driving a continuous strategy to prospect and secure new and incremental business. The Associate Vice President, Global Charter, Incentive and Series Partnerships serves as the lead executive presence at all meeting and incentive industry conference building relationships with key partner executives. They will deliver mentoring and coaching to a diverse team of sales and charter event specialists and will drive cultural and organizational excellence.

Here’s a summary of what Holland America Line is looking for in its Associate Vice President, Global Charter, Incentive, and Series Partnerships. Is this you?

Responsibilities

• BUSINESS DEVELOPMENT:
  • Serve as executive lead building strong and enduring relationships will all charter partners to secure consistent, annual 
  • Direct all negotiations with charterers collaborating closely with executive leads from multiple, internal stakeholders (Legal, Revenue Management, Itinerary Planning, Finance, Guest Experience, Fleet) to successfully close full-ship charters while optimizing the company’s best interest in all agreed concessions.
  • Review and approve all charter party agreements, incentive group contracts and series partner contracts assuring both accuracy and alignment with company policies and procedures.
  • Formulate and drive all aspects of marketing and prospecting activities related to full-ship charters and incentive groups including collateral creation and distribution, website development and content accuracy, e-commerce initiatives and social media presence.
• EXECUTION EXCELLENCE: 
  • Direct and coach a team of charter delivery managers to capture, assess and implement every aspect of charterer’s desired customization.
  • Lead internal discussions with executive stake-holders to negotiate complex and “outside the box” requests and solutions from charterers seeking to customize the onboard experience.
  • Retain accountability for the agreement to implement all customized charter and group customizations assuring that all solutions optimize the company’s best interest in terms of risk, delivery success and onboard revenue streams.
• FINANCIAL ACCOUNTABILTY:
  • Source, close, execute and retain in excess of $120M in net ticket revenue from non-retail channels for Holland America Line and Seabourn.
  • Strategically manage a $400k cooperative funding and promotional budget to deliver, retain and grow the company’s large portfolio of full-ship charters, incentive groups Use financial metrics to assess the impact of changes on revenue and costs.                                                                                                                                                                                                                                                                   
  • Ensure adherence to all applicable laws and standard operating procedures as they pertain to the SOX Audit process and Ethics and Compliance.       
• TEAM:
  • Motivate, mentor and coach team members and encourage creativity and autonomy.
  • Partner with onboard teams for charter execution.
  • Create an inspiring, collaborative team environment with an open communication/feedback culture.
• Performs other duties as assigned. 
• Advance the company’s Culture Essentials by cultivating an open, candid and safe workspace for all team associates.