PT - Game Day Operations Area Supervisor

Mission. The Tampa Bay Buccaneers mission is to represent Tampa Bay past and future, while driving the next generation of NFL culture. The Club seeks individuals whose ambition and dedication align with this mission, bringing new perspectives and skills to our Club.

Position Summary:
As Game Operations Area Supervisors, you will assist in various aspects of coordinating special events and game operations. This includes but is not limited to the responsibilities outlined below. This role is part-time and hourly. Game Operations Area Supervisors report to the Director of Operations, Planning, and Integration.

Core Functions:
• Monitoring all elements within the Area Supervisor’s assigned locations for home games and large-scale events, placing an emphasis on concessions, security/first aid, guest service and cleaning elements.
• Utilizing the 24/7 Communicator application to report and document any issues or incidents in the Area Supervisor’s assigned locations.
• Assuring the assigned area is in good condition, reporting any issues for items that are in disrepair to the Command Center, and following up to make sure issues get resolved.
• Being a visible and approachable resource for fans, utilizing our Difference Makers customer service philosophy in every interaction with fans.
• Monitoring to make sure safety codes are being maintained in the assigned area throughout the course of the event.
• Monitoring all technical equipment (TVs/audio) and building equipment (elevators/escalators) to ensure all equipment is operational and running as expected.
• Interacting frequently with supervisors of the stadium entities, engaging them for problem resolution, and working together as a team for the success of the event.
• Identifying potential issues and working to resolve them before they impact the fans or an event.
• Reporting major issues immediately to the Command Center.
• Supporting other Buccaneers staff in assigned areas.
• Attending training as required to cultivate a high standard of safety and quality in event execution procedures.
• Completing Supervisor training in our Difference Makers customer service program.

Skills & Abilities:
• Availability for all 10 home games, including one training session before each season.
• The ability to receive assignments, quickly comprehend them and immediately execute with a high level of accuracy.
• Professionalism in every interaction in person and through all forms of correspondence.
• Attentiveness to detail throughout all assignments and transactions.
• A work ethic that is collaborative, innovative, resourceful, and durable.
• The dependability to handle responsibilities autonomously and find resolution in varied circumstances.
• Clear communication with superiors and colleagues throughout all assignments, especially when assisting with urgent situations.
• The aptitude to effectively read and analyze documents, including timelines and diagrams.
• Required tools: Smartphone.

Experience & Education:
• Two (2) years of experience in Hospitality, Event Production, Sports Management or Recreation.
• Knowledge of Football and Stadiums is a plus.

Work Environment
• The Buccaneers are a professional, fast-paced, creative business environment.
• Extended evening and weekend work hours are sometimes required. Required to work all home and some away games (some travel expected). May have to work occasional holidays.
• High intensity work environment in executing deliverables on short deadlines.
• Computers and desk work a significant part of daily activities.

Equal Opportunity Employer
Buccaneers Team LLC (the “Buccaneers”) provides equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, marital status, disability, age, military status, genetic information, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

Disclaimer; Accommodations
This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Buccaneers reserve the right to revise this job description at any time and to require employees to perform other tasks if there are changes to circumstances or conditions of the Buccaneers’ business, competitive considerations, or the work environment. . Employees must be able to perform the essential functions of this position satisfactorily. The requirements set forth herein