Senior Sales Operations Associate, Small Medium Customers

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and it's AR glasses, Spectacles.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!   

We’re looking for a Sr. Associate, Sales Operations to join our Sales Strategy & Operations team at Snap! The mission of the Sales Strategy & Operations team is to maximize ads business growth and performance by being the objective, trusted partner to Sales Leadership. Your role will be aligned to the Global Small and Medium Customer (SMC) organization, which focuses on driving advertiser revenue growth across the next wave of Snap’s advertisers via high leverage & scaled support models rooted in operational rigor & consistent sales motions. 

What you’ll do:

• Own weekly revenue forecasting including modeling & partnering with Sales leaders on reporting their weekly numbers.

• Be a strategic partner to regional leaders, provide revenue reporting & insights, and proactively seek to improve the SMC business in a data-driven way. 

• Support the SMC weekly revenue reporting cadence, including development of materials and ad hoc analyses. 

• Optimize books of business on a quarterly basis and support quarterly goal setting including sales team and sales rep quotas

• Deploy data-driven strategies related to global resourcing, sales effectiveness, and go-to-market programs.

• Establish and embed critical metrics to guide the team’s behaviors and evaluate progress.

• Systematize best practices in the sales process and continuously improve critical workflows.

• Identify areas of market opportunity and gaps to prioritize customer segments accordingly.

• Collaborate with Sales, Marketing, Data Science, Product, and Finance to identify areas of market opportunity, craft plans to capture those opportunities, and reinforce the operational backbone of the team.

Knowledge, Skills & Abilities 

• Excellent verbal and written communication skills suited for audiences ranging from sales teams to Snap’s business leadership.

• Experience in using SQL and/or Python. 

• Experience with ML forecasting models.

• Knowledge of Google Cloud Platform (GCP) tools such as Looker, Looker Data Studio, BigQuery; proficiency with Salesforce, CRM Analytics.

• Strong proficiency in excel with demonstrated experience in building ex