Customer Success Manager Intern

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Position: Customer Success Manager Intern

Employment type: Full-time Intern (Summer) 

Duration: Minimum 12 Weeks

• May 19th through August 8th

Work Type: Hybrid (3 days a week in office)   

Locations:  

• Houston, TX

Work Authorization: This application is intended for candidates that are eligible for full-time work authorization in the United States upon completing their education. 

Please be prepared to answer the following in your application:  

• Do you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B. F1, CPT, OPT, etc. visa status, etc.) to work legally in the United States?

Overview:

We are seeking a motivated and enthusiastic Summer Intern to join our Customer Success Management team. As part of our dynamic team, you will play a key role in supporting our efforts to drive customer adoption mainly within the SMB (Small and Medium Business) segment. You will gain valuable experience in customer success, product adoption, and relationship management, working closely with both internal teams and customers to ensure smooth implementation and continued success.

This internship will provide you with a hands-on opportunity to understand customer needs, help implement strategies for increasing product adoption, and assist with day-to-day tasks that drive customer satisfaction and retention.

Key Responsibilities:

Customer Onboarding and Adoption Support:

• Assist in onboarding new SMB customers by helping them navigate initial product setups and providing product training resources.
• Collaborate with Customer Success Managers to identify key adoption metrics and support initiatives aimed at increasing product usage.
• Monitor customer engagement and proactively reach out to customers who may need additional support or resources to adopt and use the product effectively.

Customer Relationship Management:

• Build and maintain positive relationships with customers, acting as a point of contact for day-to-day inquiries.
• Assist with customer check-ins, ensuring they are satisfied with their experience and addressing any obstacles they may face during the adoption process.

Product Education and Training:

• Develop and update educational content such as guides, tutorials, and FAQs to assist SMB customers in using the product more effectively.
• Host or assist in virtual webinars, training sessions, or one-on-one product demos for SMB customers.

Data Analysis and Reporting:

• Track and analyze customer engagement data, usage patterns, and feedback to help identify opportunities for product adoption improvements.
• Assist in preparing adoption reports and presenting insights to the Customer Success team for decision-making.

Cross-functional Collaboration: