Senior Program Manager, Global Occupational Health & Safety

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a Health & Safety Program Manager to design, implement, and lead a comprehensive corporate safety program from the ground up. This role will serve as the company's safety champion, driving and prioritizing a culture of safety-first mindset, well-being, and positive employee experiences while ensuring adherence to global Occupational Health & Safety (OHS) regulations. The ideal candidate will develop strategic initiatives, build cross-functional relationships, and proactively identify and mitigate safety risks across all company locations.

This is a unique opportunity to build and scale a best-in-class safety program that not only safeguards employees but also enhances their overall work experience, ensuring that safety is seamlessly integrated into the everything we do without compromising productivity, collaboration, or innovation.

Key Responsibilities

• Lead and Build the Safety Program – Develop and implement a global Occupational Health & Safety (OHS) strategy aligned with regulatory standards, including ISO 45001.
• Establish a Culture of Health, Safety & Well-being – Promote a proactive safety mindset by embedding health and safety into the company’s DNA. Drive initiatives that not only mitigate risks but also enhance the overall employee experience—ensuring that safety programs are empowering, easy to engage with, and seamlessly integrated into daily work life.
• Ensure Compliance & Risk Management – Monitor, interpret, and implement OHS policies to meet or exceed regulatory requirements worldwide.
• Collaborate Across Functions – Work with Global People (HR), Audit, IT, Workplace Services, and external vendors to define roles and responsibilities related to safety.
• Develop & Execute Safety Initiatives – Identify hazards, conduct risk assessments, and implement corrective actions to enhance workplace safety.
• Manage Key Safety Programs – Oversee and implement safety programs, including ergonomics, emergency response, Injury and Illness Prevention Program (IIPP), travel safety, and risk assessment to ensure a comprehensive and effective safety framework.
• Incident & Risk Management – Lead accident, incident, and near-miss investigations, conduct root cause analyses, and implement safety action plans.
• Training & Education – Design and oversee safety training programs for employees, contractors, and visitors to ensure awareness and compliance.
• Audit & Performance Tracking – Conduct safety audits, track compliance metrics, and provide data-driven recommendations to improve OHS practices.
• Emergency Preparedness – Oversee industrial hygiene, ergonomics, and emergency management programs to ensure a safe work environment.
• Support the Development of our Safety ServiceNow Products – Partner with internal and product teams to help shape and enhance ServiceNow’s safety management product by applying real-world safety expertise and a customer-first mindset. Provide insights on best practices, compliance requirements, and user experience to ensure our product meets the needs of safety professionals across a variety of sectors globally.
• Reporting & Continuous Improvement – Measure OHS performance, assess industry trends, and develop strategic initiatives to enhance corporate safety.

Qualifications

• Bachelor’s Degree in Environmental Health & Safety, Occupational Safety, or a related field.
• 10+ years of progressive experience in OHS within a complex, fast-paced corporate environment with the majority in a high-tech office environment.
• Certified Safety Professional (CSP) or equivalent certification preferred.
• Expertise in risk analysis, hazard identification, and safety program development.
• Proven experience in leading safety initiatives and risk management projects.
• Strong knowledge of OSHA regulations,