Director, Commercial - South Coast Plaza

Role: Commercial Director – South Coast Plaza

Reports to: Store Director

The Commercial Director is responsible for leading and driving the commercial performance of South Coast Plaza. In alignment with the Company’s global and regional strategy, this role ensures the delivery of sustainable sales growth, elevated client experience, and strong operational execution, with full compliance and audit discipline.

Acting as a true business leader, the Commercial Director combines strategic vision with hands-on leadership to activate commercial opportunities, build high-performing teams, and strengthen brand desirability. They are expected to drive a commercial engine, embedding an appointment-driven culture, strengthening productivity, and elevating both client acquisition and retention across The Landmark. The role requires a balance of client-centric thinking, people leadership, and operational rigor, with a constant focus on execution excellence and pace.

The Commercial Director partners closely with the Store Director, functional teams, and store leadership teams to translate strategy into clear priorities and measurable outcomes. They play a critical role in leading transformation across The Landmark, driving the adoption of new ways of working, embedding cultural and behavioral change, and ensuring consistency in execution. They champion a culture of accountability, clienteling excellence, and continuous development, while modeling the Company’s belief that People Make the Difference.

Role Accountabilities:

Business & Commercial Leadership

-Own and drive sales performance across South Coast Plaza, ensuring achievement of targets and sustainable growth.

-Translate global and regional strategy into actionable priorities with clear accountability and disciplined execution.

-Drive business through key product categories and strategic initiatives, with a strong focus on Icon growth, client recruitment, and quality of business.

-Embed a precise commercial engine across South Coast Plaza, including appointment culture, conversion discipline, and productivity optimization.

-Leverage deep understanding of local and tourism client dynamics to unlock growth opportunities.

Client Development & Experience

-Establish and embed a strong culture of clienteling across South Coast Plaza, with clear expectations and measurable outcomes.

-Personally engage with top clients and lead by example in building and maintaining meaningful relationships.

-Ensure consistent delivery of a best-in-class luxury client experience across all touchpoints.

-Actively review NPS, client feedback, and qualitative insights to continuously elevate service standards.

People Leadership & Talent Development

-Build, attract, and retain high-performing and diverse teams.

-Lead, coach, and develop  Team Managers and key leaders, strengthening leadership capabilities and succession pipelines.

-Drive a culture of accountability, recognition, and performance management aligned with business objectives.

-Foster an inclusive, collaborative, and high-expectation environment that reflects the brand’s values.

-Hands-on leader: personally involved in the business and actively engaged with teams and clients.

Operational Excellence

-Ensure operational discipline and consistency across South Coast Plaza, with complete adherence to policies and procedures.

-Partner with operations and support functions to enable seamless execution and remove barriers to performance.

-Identify and implement efficiencies and best practices to enhance productivity and client experience.

-Ensure strong operational execution with full compliance and audit discipline, including adherence to internal controls and risk management standards.

-Drive pace and execution discipline across South Coast Plaza, ensuring timely delivery of priorities and consistency in standards.

The South Coast Plaza Cross-Functional Leadership

-Act as a key member of South Coast Plaza leadership team, contributing to broader business strategy and decision-making.

-Collaborate closely with regional and functional partners (Client Development, Operations, HR, Merchandising, etc.) to drive aligned execution and ensure The Landmark needs are met.

-Represent South Coast Plaza with a strong external presence, building strategic relationships and strengt