Lead Patient Access Representative | 40hrs/week

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

Varies (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $18.50 - $29.00

Union Position:

No

Department Details

The Lead Patient Access Representative will exhibit outstanding abilities to communication, collaborate and lead other representatives with professionalism and expertise. This person will work alongside the Supervisor and Manager of hospital departments as an extension of leadership. This role will involve working weekends and evenings as needed for various hospital departments including Admissions and the Emergency Department.

Summary

Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.

Job Description

Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.

Qualifications

High school diploma or equivalent preferred. Associate degree preferred.

Two years of One Chart or similar electronic medical records (EMR) experience required. Five years of customer service experience preferred. Previous healthcare experience required.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.