Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

Role Summary:

Gesa Credit Union is seeking a dynamic and experienced Loan Processing Manager/Team Leader to lead our consumer lending processing teams. This individual will oversee the processing of a variety of loan products—including auto loans, personal loans, credit cards, and RV loans—ensuring operational excellence and compliance. The ideal candidate will be a strong leader who can motivate, coach, and inspire team members toward high performance and continuous professional growth. In this role, the manager will establish and monitor key performance metrics to track individual and team success in meeting budgeted goals. A commitment to fostering a positive, professional, and collaborative work environment is essential, as is the ability to build strong relationships with internal departments, credit union vendors, and other stakeholders. Additionally, the Loan Processing Manager will work closely with the AVP of Virtual Member Fulfillment on strategic planning, budgeting, and shaping the long-term vision of the department, contributing to the overall success of the credit union.

What You Will Be Doing:

1. Partner with stakeholder and cross-functional teams to align and execute Consumer Lending strategies, ensuring cohesive collaboration across departments to drive business objectives
2. Lead and inspire the consumer loan processing teams, fostering a collaborative, high-performance work environment
3. Oversee the end-to-end processing of auto loans, personal loans, credit cards, RV loans, and indirect auto loans, ensuring compliance with internal policies and regulatory standards
4. Monitor team performance, offering guidance and support to ensure timely and accurate loan processing
5. Partner with cross-functional departments to streamline workflows and enhance operational efficiency
6. Evaluate processing procedures to identify improvement opportunities and implement best practices that boost productivity and member satisfaction
7. Prepare and deliver performance reports, loan processing metrics, and compliance updates to upper management
8. Set clear performance expectations and provide coaching to ensure alignment with organizational standards
9. Conduct regular one-on-one meetings to review individual performance and provide developmental feedback
10. Promote a culture of continuous learning and professional growth within the team
11. Deliver exceptional member service in a high-volume, fast-paced environment
12. Ensure all team members are thoroughly trained on current and new processing procedures
13. Maintain a professional, courteous, and welcoming atmosphere for both members and staff
14. Fulfill Bank Secrecy Act (BSA) responsibilities as applicable to the role
15. Stay informed on relevant laws, regulations, policies, and procedures affecting loan processing operations