Engineer Sr Analyst - AVP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Job Overview:

The Enterprise Automation team will provide Level 1 type support for all automation and monitoring user script issues and vendor product issues. Analyze and resolve all automation and monitoring issues and participate on Incident and Problem Management calls where required. Service all customer requests relating to configuration changes enhancements or new automation to eliminate manual intervention.

The Enterprise Automation team designs implements manages and globally maintains all Automation systemic functions on IBM z/OS Mainframes.

• Provide Level 1 and BAU type support for all automation related issues globally

• Service all related Automation type requests

• Create test and maintain automation scripts to eliminate manual intervention and recovery

• Provide vehicle for auto escalation and auto ticketing with Service Now software

• Proficient in the support and enhancement of IBM System Automation for z/OS

• Provide reports and metrics for Sr. Management that highlight the value of automation tools

• Provide 24x7 on-call support a scheduled rotation

• Facilitate Service Now change and Incident requests to completion within agreed upon Service agreements

• Engage with global customers to ensure consistency

Qualifications:

• Candidate should have approximately a  minimum of 2 plus years of working knowledge in IBM System Automation for z/OS or equivalent automation software.

• Familiarity with IBM Netview

• Strong working knowledge TSO and REXX

• Background in mainframe programming skills in REXX Clist

• Working knowledge of TSO/ISPF including all types of file management

• Ability to create NDM transmissions (Interactive & Batch)

• Sound history of strong customer focus

• Possess the ability to generate ideas and discussions from system deficiencies

• Capability to absorb and understand technical information and impart knowledge to their colleagues.

• The ability to work through problems in a methodical approach while under pressure

• Possess the ability to generate ideas and discussions from system deficiencies

• The ability to work through problems in a methodical approach while under pressure

• Self-learning with a pro-active approach to their work.

Education:

• Bachelor's Degree or equivalent work experience

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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