PC Technician, Supervisor

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary

The PC Technician, Supervisor is an on-site IT position that is responsible for supervising PC Technicians, including onboarding and training, providing daily direction, managing time and labor, executing performance reviews and guiding employee development.  This position also provides direction for, coordinates, and executes day-to-day support, maintenance, and assistance for all IT hardware at a Vail Resorts location, as well as other locations at the company.  This position is responsible for procurement and providing budget input honed developed leadership skills to mentor junior PC Techs, prioritize safety and guest service, and live the company’s core values to deliver excellent IT support.  The Supervisor uses a work ticket management system to track progress and document solutions.  The Supervisor works as part of the local and company-wide IT team to proactively identify problems and facilitate resolutions, install and repair hardware/software in a Windows Client/Server LAN environment, and coordinate with business group leaders to support multiple point-of-sale systems in a manner that provides the Experience of a Lifetime for IT users and guests. 

 

Responsibilities:

 

Be Safe:

• Prioritize and provide leadership for personal, coworker and guest safety in all aspects of your work. 
• Adhere to, create and provide training on department and company safety policies and procedures.
• Engage in and lead trainings and initiatives to support safety.

 

Serve Others:

• Communicate clearly, effectively and appropriately, both verbally and in writing. 
• Is competent supporting most Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate. 
• Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
• Create plans for small to medium-sized projects, lead and execute them. 
• Serve as the local IT point of contact in the IT manager’s absence. 
• Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.
• Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. 
• On-board, train and mentor PC Techs.

 

Drive Value for the Company:

• Provide support for resort and remote-location sales points and peripherals.
• Lead support efforts for multiple Vail Resorts systems by working effectively with system support teams and coordinating with local managers.
• Lead PC Techs to provide end-user support of IT-approved technology, including workstations, printers, telephones, time clocks, etc.
• Lead PC Techs to configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
• Investigate and provide recommendations to leadership on new technology.  Configure, create procedures for using and execute the roll-out of this technology across the enterprise. 
• Support and actively participate in cross-enterprise IT teams or working groups.  
• Create and maintain accurate documentation, as assigned.
• Strive for continual improvement