Director, Operations

You’re more valuable than ever – And that’s just how we’ll make you feel.

JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities.

Responsible for oversight of the administrative, operational, and clinical support of all urgent care centers within assigned geography as well as the virtual care team. This role contributes to the development and implementation of strategic plans, market objectives, and initiatives designed to enhance financial performance, patient satisfaction, clinical quality, and to improve the reach of our care into the communities we serve. Develops market-wide policies, procedures, and partners with the finance team to create center and market-level budgets. Works directly with leadership, providers, central support functions, and colleagues on the partner health system side to achieve organizational objectives.

Education

• Bachelor’s degree
• Master’s degree in related discipline preferred

Work Experience

• 5+ years of operations management experience required.
• Management experience in a medical or healthcare environment required. Experience managing multiple sites preferred.

Required Licenses/Certifications

• Current state Driver's License

Additional Knowledge, Skills and Abilities Required

• Ability to bring the GoHealth vision and mission to life and show team members how their work connects to them. 
• The ability to set goals and communicate a plan of action.
• The skill to empower team members to deliver results.
• Possessing bias towards action while managing risk.
• The ability to accomplish a task with concern for all the areas involved.
• The ability to communicate information through written and verbal means.
• The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Demonstrated ability to implement a metrics-driven culture focused on accountability and results.
• Demonstrated ability to develop business strategies to improve and grow business opportunities
• Strong leadership skills including the capacity to articulate the vision and goals of the practice, gain trust and respect, prioritize and keep a team focused on the most impactful projects, set appropriate expectations, and maintain accountability.

Core Competencies: 

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion:  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing theright thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability:  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. 

Additional Knowledge, Skills, and Abilities Preferred

Essential Functions

Responsibilities include:

• Direct the identification, development, and implementation programs centered on quality and operations excellence.
• Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to center operations.
• Works with administration and clinical program development to develop and implement long-term plans for the market.
• Collaborate with internal and external business partners to maintain all contractual performance guarantees.
• Ensure market compliance with