Site Manager

Site Manager

 

POSITION PROFILE

Accountable for daily operations of small to medium site and manages small team. Manages contracted

services including, but not limited to: Copy services, Courier Services, Managed Print services,

Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and

conducts performance management activities & employee counseling with support from assigned

leadership

 

Job Duties and Responsibilities

�       Responsible to manage daily operations of a small-medium size site while managing a small

�       team of direct reports

�       Prioritizes multiple and competing priorities. Communicates team vision and priorities while

�       creating a helpful and positive work culture to maximize retention.

�       Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing

�       products/processes or provides alternatives to opportunities and situations.

�       Manages total production labor percentages by achieving percentage of production worker labor

�       and quality control labor established by the company.

�       Improves quality of operations while consistently applying effective implementation and

�       management of RICOH Service Excellence tools.

�       Ensuring achievement of Service Level Agreements, the Site Manager is responsible for

�       working with the customer to improve business processes, with support of AOM/ESM or NOM.

�       Creates and maintains a customer-focused environment with regular end-user feedback and

�       customer satisfaction surveys, focusing on business retention, customer service

�       Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and

�       Deadline standards and compliance, utilizing tools and best practices.

�       Ensures that location is properly staffed by matching employee skills and equipment with

�       production demands.

�       Motivates employees and recognizes their accomplishments in a timely manner leveraging the

�       Ricoh Recognizes programs.

�       Clearly communicates job expectations/consequences of direct reports by training, crosstraining, coaching, counseling, directing, evaluating the work of subordinates to increase their

�       work output and work quality.

�       Identify training and performance planning targets through the development of assigned staff

�       through Individual Development Plan Management

�       Responsible for evaluating team member performance and providing career development and

�       training opportunities.

�       Maintains formal contact with the customer on a daily basis

�       Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM

�       or NOM.

�       Identify gaps/scope creep in service delivery and adjust process documentation to work within

�       the client or Ricoh framework while ensuring financial responsibilities are met

�       Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and

�       communicating with sales department.

�       Is responsible for creating/supporting site required reporting, customer presentations and

�       business reviews to ensure alignment with contractual requirements and value add reporting,

�       with support of AOM/ESM or NOM.

�       Performs other duties as assigned.

  QUALIFICATIONS (Education, Experience, and Certifications

Typically Requires:

�       High school or GED is required.

�       3-5 years of work experience in a related field (B2B and/or technical).

�       Previous 2 years of managerial work experience strongly preferred.

�       Previous 3-5 years Customer facing work experience required.

�       Demonstrated high level knowledge and understanding of technology.

�       Off 360 proficient user

  KNOWLEDGE, Skills And Abilities

�       Strategical thought processor of issues

�       Ability to present to a medium sized group

�       Complex Problem-Solving Skills

�       Professional Customer Service skills

�       Professional Technical aptitude

�       Professional Written and Verbal Communication skills

 

Working Conditions, MENTAL aND PHYSICAL DEMANDS

�       Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

�       Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction �· prepare, provide