On-Site FAP Support Service Assistant, Daegu, Korea

Assist with contractual Family Advocacy Program (FAP) Support Services to include training, statistical reports, trend analysis, transitional compensation applications, support and performance work statement deliverables.

• Collects and analyzes data for reports and taskers being sent to the Department of the Army and Department of Defense
• Works with Department of the Army attorneys and personnel on processing transitional compensation packets
• Assists the Trainer and Training Curriculum Specialist in facilitating Transitional Compensation Training
• Analyzes performance measures and tools to evaluate program effectiveness and reports.
• Tracks case reporting and monthly reporting through Army and IMCOM approved databases. Ensures that case records and reports are completed in accordance with regulatory and policy guidance. Ascertains all documentation and case records are maintained in a confidential and secure manner.
• Pulls and analyzes statistical trends for both the Domestic Abuse/Victim Advocate and Family Advocacy programs.
• Retrieves program data, interpret data, and transfer data to final reporting format
• Reviews trends with management.
• Assists the government clients with taskers and reports.
• Assists with processing transitional compensation packets.
• Analyzes work operations and suggest alternative methods of staffing.
• Assists with developing information packets, handbooks and similar resources for the Family Advocacy Program (New Parent Support Program and Domestic Abuse Victim Advocacy Program).
• Develops and implements performance outcome measures and program evaluation tools to measure program effectiveness and provide input into monthly, annual, and quarterly reports.
• Conducts training, program assessments and relationship building/strengthening.
• Assists the government clients with administrative functions.
• Organizes and disseminates information to government clients.
• Responds to information requests and edits documents (for language and visuals).
• Participates in monthly conference calls and annual training events.
• Travels and provides on call and back-fill coverage duties, as needed.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements

Responsibilities

Knowledge of military and civilian community (local, state, and Federal programs), their mission and relationship to readiness, retention, and resiliency.
Minimum of one year of general experience in working with a Military Family Support Center or civilian social service agency preferred or experience as a military Family member.
Understanding of the military and Department of Defense Family Programs.
Possess working knowledge of military protocol when addressing Officers, Non-Commissioned Officers and Government personnel.
Effectively interface and communicate with civilian and military personnel at all levels.
Research, analyze, and conduct studies to evaluate effectiveness of program operation and resolve problems.
Plan, organize and analyze work assignments to determine appropriate course of action.
Computer literate and possess proficiency in computer skills to use Microsoft Office Suite to prepare briefing slides, information papers, and enter data in required management reports and utilize information systems to prepare required reports and information.
Knowledge of local, state, and federal laws and military regulations pertaining to victims of domestic abuse.
Strong organizational skills and detail-oriented.
Facilitate to individuals and small groups.
Communicate and interact with others, both in person and/or by telephone to conduct business.
Work under time pressure and rapidly for long periods to meet deadlines.
Speak, read, understand, and write English fluently.

General Job Information

Title

On-Site FAP Support Service Assistant, Daegu, Korea

Grade

23

Work Experience - Required

Victim Advocacy

Work Experience - Preferred

Education - Required

Bachelor's

Education - Preferred

License and Certifications - Required