Lift Operations Lead

About Tamarack Resort: Tamarack is a premier, all-season destination offering an unparalleled blend of world-class skiing/snowboarding, championship golf, pristine lake adventures, and vibrant village life. We are dedicated to creating unforgettable experiences for our guests year-round, set against the breathtaking backdrop of the Idaho mountains, meadows, and Lake Cascade.

JOB SUMMARY: The Lift Operations Lead will provide excellent customer service with a smile to all passengers from the time they enter the maze to unloading the lift. You will possess team leadership skills: lead, train, and motivate a diverse team of staff members, fostering a positive and productive work environment. You will also be knowledgeable about resort operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Smile and have a positive attitude
• Support operators with daily tasks, including snow removal, setup, and closing procedures
• Assist in training and mentoring lift operators
• Conduct routine on-hill inspections of lift operations
• Must be able to use a two-way radio dispatch system
• Load and unload guests safely
• Operate lifts safely and service oriented
• Ensuring safety requirements are met for guests and staff
• Maintaining ramp areas/ snow removal
• Requiring the highest guest service standards every day
• Thorough knowledge of lift opening, closing and operating procedures
• Work closely with the lift maintenance department to learn the proper operation of lift equipment
• Promptly notify dispatch of repair or maintenance needs
• Provide excellent customer service to guests, homeowners, and fellow employees
• Perform other duties and responsibilities as assigned
• Identify and respond to guest needs promptly and professionally

QUALIFICATIONS & EXPERIENCE:
• High School Diploma or Equivalent
• Commitment to working the entire season
• Collaborate with lift maintenance to complete daily operational inspections during the winter season
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to multitask
• Guest Service and/or Labor experience
• Excellent communication skills
• Intermediate skiing or snowboarding ability is a must
• Must be able to make quick decisions
• Must be able to work weekends/holidays as needed

PHYSICAL DEMANDS: The Lift Operations Lead works primarily outside. This position requires long periods of standing and walking on icy and/or snowy surfaces. Must be able to lift up to 50 lbs. Must be able to handle ice picking and shoveling large volumes of snow. Skiing and snowboarding frequently throughout your shift is required.

WORK ENVIRONMENT: This position involves working outside in all weather conditions, including extreme cold, snow, wind and rain, on varied snow surfaces, and requires being on your feet for most of the scheduled shift.