Become a part of our caring community and help us put health first
 

Are you a transitioning military service member or a Military Spouse looking for an internship that supports the goal to put health first?

The DoD SkillBridge or Military Spouse Senior Process Improvement Professional Intrern will utilize Humana's Medicaid training and engage formerly acquired skillsets from military experience and education to perform within the Process Improvement Team. The Sr. Process Improvement Professional Intern analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. The Senior Process Improvement Professional Intern work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

               

The DoD SkillBridge or Military Spouse Senior Process Improvement Professional Intern will shadow within the department and among collaborative within the following:  

• Research best business practices within and outside the organization to establish benchmark data, Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost.

• Determine how new information technologies can support re-engineering business processes.

• May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements.

• Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.

• Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact
 

Required Qualifications

• Transitioning Service Member eligible to participate in the DoD SkillBridge, or Military Spouse eligible to participate in the Military Spouse Fellowship Program

• Bachelor's degree

• Minimum 5 years relevant experience within business analysis using process driven systems

• Intermediate to Advanced Proficiency using Microsoft Office Suite, and Visio

• Program or project management experience

• Strong business acumen and analytical skills to see the big picture and draw out insights and observations

• Ability to effectively interact by identifying and presenting problems, implement solutions, and influence all levels of the organization, including front line associates and senior leadership

• Knowledge in interpreting and executing escalations

• Excellent interpersonal skills including ability to develop collaborative working relationships across multiple functional areas in the organization or with consumers.

Preferred Qualifications

• Prior experience in a fast-paced insurance or healthcare setting

• Experience with Medicaid membership and health plan services

• Experience with business process modeling

• Knowledge of process re-engineering techniques in Lean, Six Sigma preferred

Additional Information

• Networking opportunities will be provided while participating in the DOD SkillBridge Internship or Military Spouse Fellowship program.

• Due to factors such as location, and/or requirements that cannot be modified, full-time employment is not guaranteed upon completion of the Internship.

Workstyle: Remote Work at Home

Location: United States

Schedule: Monday through Friday 8:30 AM - 5:00 PM Eastern

Travel: None

Work At Home Guidance

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor.  This technology provides our team