Practice Manager

Center Director (Practice Manager) 

Northern Liberties 

Are you ready to revolutionize pet care? We are reimagining the experience for pets and pet parents, and we’re searching for a Center Director to lead our team. 

If you are passionate about delivering elevated client experiences, building and managing high-performing teams, and driving financial success while making a positive impact in the lives of pets and their families, we want to meet you! 

Why You’ll Love Working Here: 

• Be part of a collaborative, pet-focused team that values your input. 
• Enjoy a modern, thoughtfully designed workspace equipped with the latest technology. 
• Grow in your career with a company committed to low-stress handling and pet wellness. 

Responsibilities Include: 

Client Relations:

• Foster a client-centric environment that meets the needs of pets and their parents. 
• Promote local community engagement through marketing initiatives and onsite events. 
• Resolve client concerns and manage financial arrangements with professionalism and care. 

Team Management: 

• Hire, train, and develop a high-performing support team. 
• Schedule team members and ensure appropriate staffing levels. 
• Conduct performance reviews, manage disciplinary actions, and oversee employee development. 
• Promote a collaborative and positive work culture. 

Financial Oversight: 

• Work with leadership to create budgets, monitor key performance indicators (KPIs), and analyze financial statements. 
• Educate your team on business and client impact metrics. 
• Manage inventory and ensure financial efficiency through proper supply control. 

Facility Management: 

• Ensure proper use and maintenance of the Practice Management System for accurate client records. 
• Supervise cleaning, maintenance, and organization to meet the Company’s elevated standards. 
• Enforce safety and security protocols. 

Marketing & Community Engagement: 

• Collaborate with the marketing team to execute effective advertising and community outreach strategies. 
• Promote internal programs to increase client visits and elevate brand awareness. 

Culture & Team Engagement: 

• Lead by example to create a cooperative and motivated team environment. 
• Uphold the Company’s core values and promote continuous quality improvement. 

 Qualifications: 

• Bachelor’s degree in business or related field (or equivalent experience). 
• Certified Veterinary Practice Manager (CVPM) designation is a plus. 
• Experience in managing a high-touch client service business (e.g., spa, medical office, veterinary practice, hospitality). 

 Core Competencies: 

• Passion for pets and a consumer-centric mindset. 
• Proven ability to manage labor costs, scheduling, and P&L to achieve business goals. 
• Strong leadership skills with the ability to inspire and develop teams. 
• Skilled in adapting to changing operational needs and leveraging technology to improve client experiences. 

 Perks of Joining the Team:  

• Competitive pay and opportunities for advancement. <