Sr. Manager, NA Hub People Advisors

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We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Sr. Manager, NA Hub People Advisors 

The Sr. Manager, NA Hub People Advisors is a leader within the North America Service Delivery Hub ensuring support for our 11000+ employees throughout the U.S., Canada and Puerto Rico.  This position will report to the Sr.  Director, Global HR Service Delivery & Operations for North America.  The Sr. Manager, NA Hub People Advisors will lead a team whose primary responsibility is delivering HR consulting and solutions support to business leaders and HRBPs through the Account Team and OneHR models..  In addition to leading the team, the individual will be responsible for functioning as a People Advisor for a component of the business (acquisition) within our Global Operations team.  

Responsibilities:

• Functions as the People Advisor (@25%of time) for the Clutter business within our Global Operations team.  Engages with VP/Directors on strategic initiatives, workforce planning, RIF/Reorg, severance, BAU programs of work, member of the Account Management team and a key partner to the HRBP

• Leads a team of People Advisors aligned to the business lines of the organization.  Additionally, leads a Generalist whose primary responsibility is to provide HR administrative services and support to People Advisors and employees

• Be a key member of the HRSD leadership team.  Understand and make connections regarding Employee Relations, Labor Relations, and Compliance.  Effectively able to be the conduit between what the People Advisor team is supporting and what is transpiring in other areas of service delivery

• Attracts, retains and develops a high performance, customer-oriented team focused on delivering the highest level of responsiveness and customer satisfaction

• Recommend team structure; manage team staffing and capacity. Monitor quality and timeliness of work and provide constructive and timely feedback (quarterly performance discussion)

• Monitors programs of work taking into account scope, bandwidth, experience and stretch assignments within the service delivery model (e.g., annual merit and bonus process, talent management processes, etc.) in order to support the People Advisors

• Day-to-day management of operational performance against established metrics (SLAs, quality targets, KPIs and Customer Satisfaction) within regional hub and with HRO suppliers to ensure that optimal performance is reached.  Compilation of weekly/monthly/annual metrics by work bucket and individual team members.  

• Understands fully the functionality of SNOW case management to ensure optimal performance by both internal and external teams (3rd party vendor)

• Actively engages in vendor calibration under the lens of continuous improvement

• Attends and participates in meetings with 3rd party vendors in order to dialogue escalations, performance, etc.

• Works with the Global Portfolio Team to utilize the HR service delivery capabilities at their fullest potential and ensure alignment with established standards and practices. Plans and oversees the teams execution of CoE programs, plans, policies and communications

• Interface with HRBPs, and COEs.  Serves as an escalation point

• Provide day-to-day direction to service delivery resources executing against service delivery scope, including recruiting, talent and rewards lifecycle activities, people manager accountability and training across service delivery scope, and HRO escalation management and continuous improvement activities