Customer Service Technician , 1st Shift ( Onsite)

Date Posted:

2024-10-23

Country:

United States of America

Location:

PW105: North Berwick Wells Road, Route 9, North Berwick, ME, 03906 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do

This position will aid the Principal Customer Specialists with the day-to-day tasks associated with Customer Service. This will include, but not limited to Quoting, Aged WIP, and b2b maintenance. It will also include insuring past due promise dates are brought to the attention of Supervision and Working Leaders.  Tracking and investigating problem sales orders and bringing them to closure. The Candidate will interact with internal customers as well shop floor personnel and multiple support areas within the organization. The successful candidate must display professionalism and possess excellent communication skills.

Functions will include, but are not limited to:

Interface with shop floor control on specific part repair status and issues

Ability to multi-task, specifically within computer applications.

Support MFA process and improvement initiatives.

Raise delivery issues promptly to CSR Specialist.

Familiarization with Customer Accounts

Review monthly Accounts Receivable

Generating Status Reports

Setting up new customer accounts

Support CORE initiatives.

Strict adherence to Export Control requirements.

Must be able to read, write, speak, and understand English.

Shift is 7:00am- 3:30pm

What You Will Learn

Skills, systems, and processes critical to aerospace manufacturing within a stat of the art facility.

Training and advancement opportunities at all levels through a supportive and collaborative employee experience.

On -the -job training using the most advanced technology in the industry today.

Qualifications You Must Have

5+ years with Repair Operations or Manufacturing.

High School Diploma or GED

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Qualifications We Prefer

Excellent communication skills, both written and verbal

Experience with computer skills: Microsoft Office (emphasis on EXCEL and SAP)

Ability to manage multiple competing priorities simultaneously.

What We Offer

Bonus Plan – eligible to participate in the Company's Aerospace Variable Plan (AVP)
Comprehensive Benefits Program - medical, dental, vision and life insurance
Paid time off including vacation, personal/sick time, and holidays
Additional Leaves including short-term & long-term disability, parental leave, bereavement leave, jury duty coverage, and military leave
Savings & Investment Plan with company match & employer contributions
Flexible savings and spending accounts
Employee Assistance Program with onsite and referral resources to support a Healthy You
Employee Scholar Program – one of the most comprehensive company-sponsored employee education programs in the world (No waiting period!)
Employee discounts and rebates program

Learn More and Apply Now!

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates