Event Services, Senior Manager

Job Summary/Basic Function:

This position manages the daily operations of University Event Services as well as the processes and services related to the client and guest experience. This position manages, develops and facilitates training for the intake team, while assisting in the development and implementation of marketing plans.

This position is open to current Boise State employees only. 

Level Scope:

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and campus wide goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect departmental assets and requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area

Essential Functions:

60 % of Time Events Client Relations, Supervisor will:
● Manages daily event intake and allocation process to strategically pace and distribute event requests, clients, and coordination workload
● Assists in annual budget creation process and ongoing budget monitoring, including direct projection and monitoring of annual student employee labor expenses
● Leads office team in conducting annual market research project, generating report of market conditions and recommendations for changes to existing rate structures and fee schedules for event services and space rentals
● Collaborates regularly to improve communications and understanding between service teams, enhance guest experience within event facilities, and ensure accuracy of rental equipment inventory
● Oversees event guest experience; recommends and implements processes and trainings to improve guest experience and customer service; manages Concierge service
● Develops and maintains expert level knowledge of Event Management Service (EMS) event scheduling software, Social Tables diagramming software, and 7 Point Ops operations online platform and instructs others in their use and optimization
● Resolves scheduling conflicts between user groups including state agencies, non-profit organizations, educational associations, student organizations, university departments, and secondary groups associated with university departments
● Manages assessment of client satisfaction with event outcomes as a result of the one stop shop model of event services
● Supervises, hires, schedules, trains, and evaluates University Event Services student employees
● Communicates expectations and provides performance feedback to student employees via 1:1 and team meetings, on the job training, and formal and informal evaluation processes
● Meets with VIP clients to assess needs and provide expert guidance in planning at all stages of an event, i.e., offers client venue tours and previews, providing input on room size and set-up, audiovisual equipment and labor needs, catering services, service styles, etc.
● Applies appropriate fee schedules and rates charged from multi-tiered fee schedules for facilities, audiovisual and other equipment, and miscellaneous fees such as deposits and damage charges and quotes total anticipated cost of event to clients
● Develops and executes University Event Services marketing plan employing print, web, electronic, video, and event-based marketing tactics
● Designs and implements marketing strategies to increase client utilization of online event request process. Leads content development for University Event Services newsletter and other publications
● Serves as University Event Services website administrator, maintaining content and compliance with university web and brand standards

35% of the time:

● Manages the labor and operating budget for the Audiovisual Production Services and Student Union Events units of the Student Union and the operating budget for the Special Events Center.
● Reviews technical riders for performances by contracted vendors/performers
● Maintains cooperative relationships with campus and area audiovisual vendors, production houses, and event service providers.
● Explains and clarifies Student Union, Boise State & State of Idaho policies, procedures and laws to customers and staff including restrictions, limitations, and customer obligations regarding facility use, fire and life safety, and theatrical productions.
● Serves as the alternate Building Coordinator for the Special Events Center.

5% Other duties as assigned.

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