Triage Medical Assistant (Remote)

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

The ideal teammate would be…

A customer focused individual who is responsible for assisting the team in coordinating the care of members in our Triage department. This will primarily entail telephonic outreach calls to members, caregivers, and other care team members as directed with documentation in the appropriate platform to ensure compliance. The Triage Care Coordinator will collaborate with the supervising provider and staff to conduct outreach, assessment and service planning to coordinate care for the Triage department.

The ideal teammate would be able to:

• Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members.��
• Support patients and their caregivers by serving as their advocate and resource. This includes (but is not limited to): making follow up phone calls to members, assisting with remote patient monitoring (RPM), and performing care coordination. 
• Navigate various platforms for documentation and retrieval of member information.
• Data entry within operating dashboards, reporting and workflow platforms 
• Ensure Data Quality and Accuracy
• Other administrative support

Would you describe yourself as someone who has:

• Certified Medical Assistant (required) 
• 1+ year RPM experience (preferred)
• 2+ years of experience in an urgent care, internal medicine clinic, family medicine clinic OR cardiology clinic  (required)
• Experience communicating with patients via telephone and/or telemedicine (required)
• Experience working in a fast paced environment with the ability to multitask (required)
• The ability to work flexible hours with rotating weekends (required)

High speed home WiFi/data connection to support company provided IT equipment (required)

• Experience escalating symptomatic patients
• Remote work experience
• Knowledge and understanding of medical terminology and chronic care management processes
• A strong proficiency in computer software navigation; tech-savvy with experience working with Google Docs, Sheets, and Slides 
• A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
• Ability to work independently, meet daily goals/metrics, and perform duties as assigned or requested

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimburs