Jobs and Careers

Director, Surgery Business Operations

Grand Rapids, United Statesfull_timeVerifiedPosted 3 Feb 2025

About the role

Job Summary
Designs, plans, directs, and implements systems, policies, and processes to support business operations functions within Clinical Shared Services. Collaborates with corporate and shared services departments to improve clinical and non-clinical processes using quality/process improvement methodologies, advanced analytics, project and business planning, and project management to advance people, cost, value, quality, safety, experience, and strategic system growth initiatives across all areas of responsibility.

Essential Functions

Organizes the business operations structure of assigned responsibilities. Directs and leads services to assure safe, cost effective, quality care delivery in the clinical service area based on regulatory, accrediting, and professional practice standards, and the philosophy, policies and procedures for the assigned Service Line(s).
Oversees the development and monitoring of business data analytics that leaders use to make operational and strategic decisions. Drives data standards for thoroughness, usefulness, and innovation. Data sources include clinical and non-clinical data, and team members must be effective in working with both and merging them as needed.
Ensures department performance achieves established goals for financial performance, patient experience, quality outcomes and physician/team satisfaction. Facilitates quality improvement within clinical service areas targeting key clinical and non-clinical outcomes as well as process improvement opportunities.
Collaborates with the clinical directors and VP, medical directors, medical staff, nursing staff, other departments and/or professional groups to develop, implement, and evaluate programs and services that support patient care delivery, and plan effective utilization of workforce, facilities, and equipment. In collaboration with clinical service line senior leaders, identifies, recommends, develops, and updates service line level strategic long and short-range plans to support longer-term clinical shared services vision.
Collaborates, monitors, and liaises all contracted direct clinical care relationships in collaboration with the senior service line leader.
Assesses service line strengths and weaknesses, identifies, and assesses business opportunities to improve market share and operational efficiency. Develops key performance indicators for new programs and identifies, measures, analyzes and plans implementation of business and growth opportunities.
Organizes, coordinates and integrates policies and procedures with a particular focus on operational excellence, staffing, business operations, management development, and program alignment across all care regions. Leads the operational and quality activities of the department through professional management and technical and support staff.
Plans, prepares, implements, monitors and controls assigned areas’ operational and capital budget to ensure sound fiscal management consistent with the goals of clinical shared services. Develops programs and collaborative strategies to enhance growth and revenue for service areas.

Qualifications

Required Bachelor's Degree Nursing, Healthcare Administration, Business Administration or related field
Preferred Master's Degree Nursing, Healthcare Administration, Business Administration or related field
7 years of relevant experience with a minimum of 5 years in healthcare administrative leadership role leading a major service line in a large multi-facility environment Required

Physical Demands