Associate Project Manager

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The Associate Project Manager will play a critical role in supporting a key area of our Enterprise Platforms Organization. Specifically, managing internal projects related to internal technology, application support, network operations, hosting operations, and improvement of internal processes for the Amwell Hosting Team.

Core Responsibilities:

• Schedule, coordinate, and manage all internal Hosting project tasks and milestones of assigned projects.
• Collaborate with other team members including Application Engineering, Cyber Command Center, Network Engineering, R&D, Professional Services, and Technical Services.
• Become a Subject Matter Expert (SME) on the applications, software, and processes used within the Hosting teams.
• Organize action plans and track task completion. Facilitate issue resolution and risk mitigation.
• Developing and tracking plans for multiple projects simultaneously in a fast-paced environment.
• Tracking costs against budget projections to measure project efficiency
• Providing clear, concise status reporting for technical and executive leadership

Qualifications:

• 1-3 years relevant experience required.
• 1+ years working with software products, healthcare experience a plus
• Bachelor’s degree from an accredited university in Business Administration, Computer Science, Information Management or similar required
• Proven skills in working with multi-faceted teams and multi-faceted people
• Superior written and verbal communication skills
• Ability to juggle multiple projects with varying degrees of priorities
• Experience working with Engineering, Hosting, and other internal technical teams
• Experience with AWS and/or GCP a big plus
• Experience with Jira and Confluence
• Experience with Microsoft Project

Additional information

Your Team:

Energetic, forward thinking, analytical and resourceful are a few words that describe the Operations, Enablement, and Solutions Delivery team at Amwell.  This innovative team optimizes processes to deliver products that delight users and works closely with current and future customers as the operational experts of the Amwell Enterprise Platforms organization. Each member of this dynamic group works very collaboratively, defining, maturing, delivering, and communicating the product development processes and projects across all other Amwell teams.

We enjoy working with colleagues inside and outside of the organization, and making our ideas come to life! If you love technology and want to be surrounded by a team of intelligent, fast-paced and energetic team members, this may be the team for you! Come join the excitement!

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and cl