MDM Lead and Support Senior Manager

Position Overview

The MDM Lead and Support Senior Manager is responsible for the enterprise-wide strategy, governance, and execution of the Master Data Management (MDM) platform. This role leads multiple teams and/or team leaders across development, support, and data domains, ensuring alignment between business priorities, data strategy, and technology delivery.  This position operates at both a strategic and operational level, driving multi-year platform direction, global data governance, and cross-functional initiatives while ensuring high-quality execution and platform stability.

This position will be based onsite at Vertiv's Westerville, OH - HQ office location.

Key Responsibilities 

Enterprise Leadership & Strategy

• Define and execute the enterprise MDM strategy and multi-year roadmap
• Align MDM capabilities with global business priorities across functions
• Establish and mature data governance frameworks, policies, and standards
• Drive enterprise initiatives to improve data quality, ownership, and accountability
• Influence leadership decisions regarding data and platform investments

Leadership & Organizational Management

• Lead multiple teams and/or managers across development, support, and data functions
• Design and implement a scalable operating model for global MDM delivery
• Drive talent strategy, succession planning, and leadership development
• Establish performance expectations and accountability frameworks across teams
• Build a culture of ownership, innovation, and continuous improvement

Platform Development & Delivery

• Own and govern a portfolio of initiatives across enhancements, transformation, and support
• Prioritize work across multiple stakeholders, domains, and regions
• Ensure consistent delivery through standardized development practices and governance
• Drive modernization of platform capabilities and architecture evolution
• Oversee end-to-end lifecycle delivery across multiple concurrent initiatives

Platform Operations & Performance

• Establish and monitor enterprise SLAs, KPIs, and performance metrics
• Lead global incident management strategy and escalation frameworks
• Drive improvements in platform stability, reliability, and operational efficiency
• Provide leadership visibility into risks, performance trends, and mitigation plans
• Ensure consistent support models across regions and teams

Technical Architecture & Quality

• Define enterprise architecture standards and integration patterns
• Ensure scalability, performance, and long-term platform sustainability
• Oversee adoption of CI/CD, testing frameworks, and quality standards across teams
• Lead initiatives to reduce technical debt and optimize platform performance
• Partner with enterprise architecture teams on broader system alignment

Data Management & Governance

• Own multi-domain MDM (customer, supplier, product, etc.) at enterprise scale
• Lead large-scale data transformation, migration, and integration initiatives
• Define data ownership, stewardship models, and governance processes
• Drive continuous improvement in data quality and governance maturity
• Ensure alignment with enterprise data and analytics strategies

Financial, Risk & Compliance

• Own budget planning, forecasting, and cost optimization for MDM
• Manage vendor relationships and commercial accountability
• Ensure compliance with SOX, security, and regulatory requirements
• Lead audit readiness, risk mitigation, and business continuity planning
• Establish governance for secure development and operations

Executive Stakeholder Management

• Partner with Director and VP-level stakeholders across the enterprise
• Lead governance forums, steering committees, and executive updates
• Translate business strategy into technical and data roadmaps
• Communicate complex topics in a clear, business-oriented manner
• Drive alignment across IT, Finance, Operations, and Commercial teams

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field required
• Advanced degree (MBA, MIS, or related field) or equivalent experience strongly preferred
• Technical & Functional Expertise
  • Deep experience with MDM platforms (Informatica, SAP, or similar)
  • Adva