Auto Damage Adjusting Consultant - Remote

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

 

An Auto Damage Adjusting Consultant is responsible for performing guidance and oversight to employees of first and third party auto claims and support Claims leaders to ensure consistency and objectivity in our claim handling. This person is responsible for conducting quality reviews for appropriate coverage and subrogation investigation, damage determination and estimation, and compliance with claim processes.

Key Responsibilities

 

• Ensure claim evaluation accuracy by reviewing files submitted for authority by adjusters or processors when claim amount exceeds their respective authority limit
• Authority is provided upon determination of proper coverage and subrogation investigation, damage determination and estimate accuracy
• If authority requires adjustment or guidance, consultant will provide feedback and coaching to employee and leader to assure propriety of handling and resolution of claim
• Perform open and closed claim audits of complex files (may include full file, partial file, and transactional audits)
• Provide recommendations to adjusters or leaders about claim value, quality or trends
• Review file quality and accuracy of claims system input
• Collaborate with leadership regarding file review results and assist in developing strategies to improve performance of both employees and vendors
• Analyze and evaluate complex claim processes or procedures and explain information and analysis based on research
• Assess and identify areas of opportunity based on expertise and observations and facilitate knowledge transfer
• Leverage the Continuous Improvement tools to support enhanced business performance

Required Experience

 

• Minimum 18 months of experience writing auto damage estimates
• Proficiency using auto estimating programs such as CCC One, Audatex, and Mitchell

Functional Skills

 

• Proficient written and verbal communication skills to effectively interact with customers
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments and/or tasks effectively

Notice of Licensing Requirement

 

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
• This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

Work Location

 

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

When you work from home full time, you’ll need: 

• a dedicated workspace in y