Assistant General Manager

The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with 4 locations in California, 6 locations in Pennsylvania, 4 locations in Maryland, and 3 locations in New Jersey. The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Come see why our patients and customers choose The Apothecarium for their cannabis buying experience!

Sound like weed be a good fit?  Here’s where you come in.  
Our next Assistant General Manager (AGM) is responsible for effective performance management and execution of retail operations including merchandising, staffing, and patient order fulfillment processes. The AGM works closely with the General Manager to drive successful business management and financial performance of the dispensary.
Where you’ll be plantedThis position will be on-site in our Cumberland, MD dispensary. This role will require availability during nights, weekends, and holidays.

All benefits-eligible employees are provided the following benefits:

• Employee Discount (all employees eligible)
• Paid-Time-Off (varies by State, please ask your Recruiter for more info)
• Health, vision, and dental insurance
• 98Point6 (remote primary care)
• 401k with 4% matching (100% vested immediately)
• Employee Assistance Program
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability
• Flexible Spending Account
• Wellness Program

Physical Requirements

• Stand constantly
• Walk frequently
• Reach and twist/turn with hands and arms
• Climb or balance and stoop, kneel, crouch or crawl
• Frequently lift and/or move up to 20 pounds
• Occasionally lift and/or move up to 50 pounds
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

To be blunt, this role will be about (Responsibilities):

• Hire, train, schedule and manage staff at the dispensary to achieve established standards, sales and profit objectives as well as customer satisfaction.
• Ensure that all deadlines are met and take accountability for completion.
• Drive a culture of positive employee engagement with a strong focus on inclusion & diversity
• Develop, coach and consistently execute TerrAscend’s service standards.
• Ensure consistent execution of steps of service by using tools such as quarterly departmental staff meetings, and customer feedback. Constantly work to improve standards and customer satisfaction.
• Actively manage inventory, recalls, customer service complaints and pricing to meet cost and sales targets.
• Effectively manage cash controls and financial reporting. Ensure check register, cash outs, bank logs, inventory and deposits are accurate and executed according to TerrAscend standard.
• Effectively manage service labor, scheduling and payroll.
• Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies. Work closely with grower-processors to understand and learn about their products.
• Work with the General Manager to meet all regulatory requirements. Correct all violations with a sense of urgency. Work with TerrAscend’s corporate office (finance, marketing, HR) to ensure standards are met.
• Maintain open lines of communication with staff, both management and hourly employees.
• Promote open feedback from retail staff, medical professional team, and marketing department.
• Oversight of Safety and Facility Management.
• Become a subject matter expert in the state specific cannabis systems. (i.e. MJ Freeway, metrc, Dutchie, Leaf)

What We're High On (Requirements):

• Minimum of one (1) year of management experience in retail, restaurant, food, or other service industry with responsibility for financial results
• Cannabis experience a major plus
• Excellent leadership and coaching skills; empathy and understanding of your team; servant-leadership experience
• Proven track record of working effectively with customers/patients (5+ years preferred)
• Ability to create and maintain a customer-focused culture

*** Background Check Requirement ***As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.
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