Customer Business Manager III - Remote

To be retailer experts and to thoroughly execute client plans. Grow our client's business within each Retailer faster than the category and the Retailer themselves. Responsible for creating and sustaining client satisfaction by assisting in the development of business plans and owning clients’ execution strategies with the retailers they are assigned. Drives client growth across brands through a comprehensive and deep knowledge of the retailer’s operation and merchandising strategies and through unparalleled insight, effective selling, and execution.

• Owns the development and maintenance of strong relationships with both Clients and Customers within a given geographic region, including a complete understanding of their goals and objectives.
• Present targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge.
• Accountable for the execution of strategic plans for all Clients’ brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management.
• Responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s Business plan.
• Owns the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.” 
• Consistently and exclusively use CROSSVIEW as the business planning, communication and execution framework to drive consistency and efficiency internally, as well as visibility and intelligence to the client and across positions internally.
• Assist Business Account Manager(s) and others in the development of targeted strategic Client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge.
• Sells additional services to Clients through analysis understanding of Client’s strategy, performance insights, coupled with Customers’ performance by brand and/or category.
• Provides feedback and assists in preparation for CROSSVIEW Business Reviews and where appropriate, participates in the presentation.

Education/Experience: 

• Bachelor’s degree preferred or equivalent work experience 
• Over seven (7) years of sales experience, including at least five (5) years in the CPG (Consumer Packaged Goods) or Retail industry.

Other Functions: 

• Retailer knowledge and respect with/ by the retailer. 
• Understanding of our client's strategy
• Clear understanding of client expectations
• Understanding/ communicate insights
• Persuasive selling; Professionalism

Performance Metrics: 

• On budget execution of sales plan
• New Item acceptances in accordance with client standards
• Existing client growth (targeted revenue $/sales volume); Customer service (NPS)

Knowledge, Skills and Abilities: 

• Proficient in insights-based, consultative selling and negotiation.
• Intermediate proficiency in Microsoft Office Suite, including Excel (with pivot tables), Word, Outlook, and PowerPoint)
• Strong communication skills, encompassing listening, presentations, and both written and verbal communication
• Solid understanding of category management, including the "4 Ps" (Product, Price, Place, Promotion)
• Demonstrated business acumen and intelligence, with awareness of market and industry trends
• Excellent organizational and time management abilities
• Strong customer service orientation
• Consistent professionalism and ability to perform well under pressure

 

Location:  Ideal candidates will work Remote / In-Market covering multi-state territory of MA, ME, VT, and greater New England Region. Applications here are encouraged to apply. 

 

Physical Demands: Ability to bring sample products to the account calls

Supervisory Responsibilities: None.

Work Environment: Office and field environment

Travel Requirements: Ability to travel within the US for customer, client or company meetings on an as needed basis.

Language Skills:  English is the primary language skill; however, bilingual skills may be required based on business necessity.

 

 

 

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