Team Leader

Team Leader

POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards.

Guest Expectations

Well-Trained

• (Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.

Neat and Well-Groomed

• (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when noncompliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

Friendly

• (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. ? Coaches team members on having a positive, friendly attitude and behaviors.
• Models and coaches team members on the JIB Hospitality Model. Well-Staffed
• (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
• Helps with order taking and cashiering during busy times.
• Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
• Encourages team members to ask for help, when necessary, to meet guests’ needs.
• Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

Food Tastes Great

• (Food Quality) Monitors quality to ensure the food looks and tastes great, and is of high quality.
• Models and monitors food presentation and coaches team members when necessary.
• Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.

Consistent and Quick Service

• (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
• Leads and coaches team on how to provide consistent, fast service.
• Helps with order taking and cashiering during busy times.

Order Accuracy

• (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
• Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the process. Does not dismiss errors.
• Holds employees accountable to minimal order errors and re-trains them as needed.

Food Safety

• (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
• Follows all hand washing and glove procedures.
• Completes the Food Safety Checklist each shift

It's All About

Brand Ambassador

• Has passion for the business and pride in Jack in the Box.
• Inspires team members to embrace the brand.
• Is proud to represent Jack in the Box.

Focus on the Guest

• Treats guests and employees with care and respect.
• Is passionate about serving the guest.
• Steps in to help employees when necessary.
• Has a happy, friendly personality that is engaging to both the guest and other employees.
• Reads the guest and anticipates their needs. Pays attention to guests’ verbal and non-verbal communication and addresses them proactively.
• Handles guest complaints –says “Yes” to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest.
• Inspires team to take care of guests and make them the number one priority.

Team Skills

• Treats all employees with care and respect.
• Is a good team player and leader.
• Has a positive can-do attitude.
• Is dependable and reliable.
• Is willing to help others.
• Keeps calm and does not show signs of stress.
• Is open and willing to work with and le