Director - Revenue Operations Technology

Company Description

Are you ready to accelerate your career? Join Cielo as a Director - Revenue Operations Technology! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!  

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by Nelson Hall.  

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at +1 877 797 3379 or at talent.acquisition@cielotalent.com

Job Description

As a member of the Revenue Operations leadership team, the Director - Revenue Operations Technology enables our Revenue Function teams globally through selection, deployment, integration, and optimization of all Cielo’s go to market technologies to develop a leading global Growth Technology Stack. This individual will partner with Business Development, Marketing, Product, and Client Services stakeholders to translate operational requirements to technical implementation, whilst always ensuring a first-class user experience that maximizes business outcomes. As a member of the Revenue Operations function, this role will partner to ensure our Growth Technology stack becomes a source of competitive advantage for Cielo.

Duties and Responsibilities:

Deploying and Enabling

• Serves as the lead subject matter expert and administrator of the growth technology stack to ensure one vision and seamless integration/data transfer between SalesForce, Marketo, and a number of other leading edge growth technologies
• Scopes and leads evaluation of suitable point solutions where required, to ensure the features of our Growth Technology stack meet business needs
• Reinvents pieces of the Growth Technology stack, partnering with business stakeholders where required
• Designs and deploys technology training and communications to users, in collaboration with Revenue Enablement
• Defines the ongoing system updates and user request governance process
• On continual basis, partners with functional leadership to build a business case, identify and evaluate suitable solution, and deploy system enhancements which support key business goals and objectives
• Enhances our return on investment in Salesforce as our system of record for all customer-facing interactions including account-based marketing, prospecting, opportunity management and strategic account management
• Partners with Functional Leadership and IT to build a business case and deploy system enhancements which support key business goals and objectives
• Oversees our overall approach to CRM information architecture to ensure the integrity and extendibility of our instance while maintaining data quality standards

Executing and Enhancing

• Continually seeks opportunities for system or process improvement throughout the entire Growth Technology stack, including Salesforce, our CRM (Customer Relationship Management) business system of record, and any other connected or integrated systems including account-based marketing, prospecting, opportunity management and strategic account management
• Oversees our overall data governance approach to ensure the availability, usability, integrity and security of all data across the Growth Technology stack
• Defines and makes the ongoing system changes as required to deliver the evolving business requirements
• Owns the ongoing maintenance of training materials, operating procedures, and user documentation for all systems within the Growth Technology stack as technology, processes and business needs evolve
• Designs (in collaboration with Sales Enablement and Talent Development) and provides user training on Salesforce and related technologies, for new hires, periodic refresher sessions and to train users on new software features when released
• Provides highly resp