Senior Account Manager

This position is a part of the bargaining unit.

Reports to: Vice President, Client Strategy

Location: Preference for New York City / Washington, DC / Philadelphia, PA

*Occasional in-person work and travel required

Senior Account Manager is a key support role within our Client Service Department, designed for someone with strong online fundraising and/or digital persuasion knowledge and cross-platform digital strategy. This role is a great fit for someone who is ready to grow into full account ownership.

You’ll work closely with senior leadership to help manage day-to-day coordination, client communications, and project tracking across a small portfolio of accounts. You’ll learn our client service standards and SOPs inside and out, supporting the department on projects while developing the skills to lead accounts independently over time.

This is a great fit for someone who’s been in a leading digital strategy role at an organization or on a campaign — and is ready to learn the ropes of client-facing account management.

Job Responsibilities

Client Leadership

• Serve as day-to-day point of contact for 3-5 multi-service client accounts: contributing to deliverable planning, project management, and internal coordination and supporting senior leadership as needed. This includes large advocacy organizations and/or campaigns.
• Deliver clear, compelling updates to clients – presenting topline performance, key trends, and strategic recommendations – with support from senior leadership as needed.
• Support client management norms, including processes and communications.
• Lead client calls and support prep work, agendas, note-taking, and action item follow-up.
• Flag potential client issues/risks early and contribute to internal solutions.

Internal Team Leadership

• Coordinate internal staff across copy, creative, and reporting to ensure smooth execution.
• Maintain deliverable trackers, calendars, and pacing docs across service departments (email, ads, texts, etc.).
• Draft internal briefs and client-ready updates in coordination with staff from across verticals.
• Document learnings, best practices, and client documentation across accounts.

Program Management

• Grow into client ownership over time, taking on increased responsibility and leadership as skills develop.
• Own daily/weekly/monthly performance tracking for each client’s program, including creating and updating projections and budget updates with input from verticals and leadership.
• Flag over- or under-spend risks to leadership with recommendations.
• Surface growth opportunities, testing strategies, and optimizations.

Departmental Support

• Learn, implement, and contribute to Middle Seat SOPs (onboarding, reporting, internal workflows) with guidance.
• Own upselling opportunities (i.e., pitching new services or scaling client budgets) within current client accounts.
• Support in external business development (creating sales and marketing materials, conducting sales research, attending client meetings, etc.)
• Identify opportunities to improve client-facing processes based on experience and feedback from internal teams and clients, and help develop those materials.
• Other responsibilities as assigned.

Requirements

• 4-5 years of experience in digital strategy for political clients or on political campaigns.
• 1 political/campaign cycle of experience leading digital programs in politics – either leading cross-vertical accounts in an Account Lead level role at a political digital agency or serving as a Digital Director for a congressional campaign or organization.
• Strong verbal and written communicator (both in client copywriting and in the ability to communicate tasks and goals to clients and staff).
• Digital strategist who understands the ins and outs of online fundraising, digital content, and paid media.
• Highly organized, detail-oriented, and comfortable managing multiple accounts simultaneously. 
• Self-starter with a growth mindset who can pick up new programs/tools quickly.
• Comfortable with tools like ActBlue, Google Workspace, Slack, and CRMs like ActionKit.
• Creative tools like Adobe Creative Suite, Figma, or Canva are a plus.
• Proficiency in fundraising projections, spreadsheets, and client budgets preferred.
• Prior agency or consulting experience preferred but not required.
• Demonstrated commitment to progressive campaigns and causes.

Travel Requirements:

This role requires occasional domestic travel, approximately 2-3 times per quarter, for in-person client meetings, networking oppor