Fulfillment Center Coordinator - Central Services Administrative Specialist Intermediate

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Fulfillment Center Coordinator - Central Services Administrative Specialist Intermediate

Institution:

Minnesota West Community and Technical College

Classification Title:

Central Svcs Admin Spec Inter

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

MWST - Worthington Campus

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$20.76 - $29.22

This position is located 100% in person on the Worthington, MN campus.

Job Description

This position exists to operate the yearly cycle of the book fulfillment center, to ensure continuous operation to help students obtain material to complete their education at Minnesota West Community & Technical College. This position works directly with students, department heads, administration, and support staff in the sale of textbooks, school supplies, uniforms, promotional items, and other necessities. The Fulfillment Center Coordinator works closely with the Textbook Coordinator, other store coordinators, and the Business Services Supervisor.

Salary Range:

$20.76 - $27.53 per hour

PRINCIPLE RESPONSIBILITIES:

1. All employees on a daily basis are expected to execute a service commitment to ensure all students are served and have a positive experience. Treat coworkers with courtesy and respect. Interactions with the public is conducted in a professional and responsive manner. Disputes are resolved in a non-combative manner.

2. Fulfillment Center - Organize fulfillment center to ensure the warehouse is stocked and ready for on-line sales each term. Work in fulfillment center with the Textbook Coordinator and other staff to ensure successful processing of all textbook orders, sales, returns, and miscellaneous transactions.

• Organize fulfillment center in a fashion that is easy to access the necessary textbooks and materials to fill online order each term.
• Ensure smooth day to day operations during ordering rushes each term.
• Manage the order fulfilling cycle. Printing orders, filling order, shipping and returns.
• Order and stock necessary packing/shipping materials.
• Work closely with textbook coordinator on materials and textbooks in stock, out of stock, and on back orders during book sales rush.
• Work with the Textbook Coordinator on the shipment schedule of textbook and materials. Follow through with entire staff to ensure shipments are received timely and accurately. 
• Work with entire store staff to ensure student orders are being processed in a timely and accurate manner.
• Work with students on troubleshooting orders and order problems.
• Assist in printing PSEO packing slips and matching with student fee statements in preparation for billing.  Ensure class schedule and book orders are accurate.
• Investigate and resolve problems with PSEO order errors in a timely fashion to ensure accurate contract billing.

3. Retail Store Attendant - Serve as a Minnesota West Retail Store Cashier operating the Point of Sale (POS) system to ensure all transactions are completed with accuracy and customers are served efficiently and with courtesy.

• Receive and verify payments from customers at registers. Process refunds/returns as needed.
• Open registers and login. Verify drawer contains required funds.
• Close registers and count back drawers at the end of the business day. Transport deposit and paperwork to Business Services.
• Maintain safety and integrity of the retail store funds at all times.
• Follow Bookstore policies and procedures at all times.
• Work directly with the general merchandise coordinator and convenience supply coordinator to keep store items updated. Communicate campus events to General Merchandise Coordinator to help implement special sales and promotions.
• Work with Textbook Coordinator to appropriately determine a schedule to adequately staff the store floor and oversee work-study students.
• Work together with retail store staff to maintain an organized, clean, and inviting retail space.

4. Online kits and supplies.

• Work directly with instructors and Textbook Coordinator on kits and supplies needed for courses.
• Order necessary supplies, calculate prices, and prepare kits.
• Research kit pricing and determine the most cost-effective way to assemble a kit.
• Prepare and assemble kits for each term; oversee work-study students that assist with kit assembly.