Billing Associate

About Buildout

Buildout is a family of CRE software products and services that help the best brokers to find, win, market, and transact properties to maximize their deal efforts and maximize wins. Our core belief is that successful commercial real estate is broker-led, but tech-enabled. That we play a critical role in maximizing the brokers time to focus on what they do best. As a result, Buildout has become the not-so-secret weapon for more than 150,000+ brokers and investors. Ultimately, we exist to serve the entire CRE industry and because of that unwavering focus, all the best brokers use Buildout. Learn more about who we are, what we do, and why we’re changing the face of CRE tech on our website: https://buildout.com/. 

The Opportunity

We’re hiring a Billing Associate who is responsible for creating and sending customer invoices, reconciling payments, collecting on overdue payments, and providing high-quality customer service. This role will have a sizable and direct impact on driving down our outstanding invoices. You will be joining a strong team that values teamwork, problem solving, a willingness to dive into the details, and a learn-it-all attitude.

How You’ll Contribute at Buildout

• Become an expert in our billing system, Sage Intacct, to create and send invoices to our customers, ensuring accuracy in the details

• Be maniacal about managing all overdue AR and working on payment plans until you reconcile all payments on a customer’s account

• Translate customer contracts and Salesforce data into accurate invoices for each customer, setting up billing schedules

• Serve as the main point of contact for our customers, responding to billing support tickets addressing customer concerns via phone and email

• Be welcomed into the innovative and collaborative Buildout team. Get to know your teammates and work in sync to deliver our number 1 mission: a world-class, end-to-end customer experience

• Make mistakes, improve for the next time, and develop enviably thick-skin from these experiences to propel you through the rest of your career, at Buildout and beyond

• Take the work, but not yourself, seriously

What Makes a Great Candidate

• Experience with corporate billing, accounts receivable, or collections; SaaS experience is a plus

• Experience with billing systems; Sage Intacct is a plus but not required

• Customer service experience, you bring interpersonal skills and a deep customer focus to provide a Buildout Quality experience for our customers

• Extreme attention to detail and able to prioritize your day and workload

• A team player mentality, highly coachable, self-motivated and interested in growing your career

• Constantly improving, someone who loves feedback and proactively finds new ways to get better at their job

• Insatiably curious, adaptable to change and desire to learn in a fast-paced environment

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself.

Location: We are HQ’d in Chicago, but operate fully remotely. As such, this is a remote role open across most of the US.

Compensation: The compensation range for this position is $40,000 - $50,000 based on skills and experience.

Reporting To: Leti Mandujano, our Senior Manager, Transaction Processing

Perks & Benefits 

This program includes:

• Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD,  life insurance, and telemedicine, and a wellness benefit of $400/year.

• Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days

• 401(k) with 4% company match and immediate vesting

• A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff

• Challenging problems to solve with a committed and supportive team who are invested in your growth and development

• A wonderfully quirky culture where you’re encouraged to bring your whole self to work

Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (includi