Insurance Call Center Sales Manager

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We are seeking a Call Center Sales Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. In this role, you will be responsible for managing agent development, issue resolution, and monitoring the metrics and KPIs of the agents and the team.

This is position requires experience in account management of contact center clients. Experience in BPO insurance contracts, contact center operations, client services or account management is preferred. In addition, candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. 

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

 

SALARY

Commensurate

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POSITION RESPONSIBILITIES

The responsibilities of an insurance sales manager include monitoring sales goals, facilitating the professional development supervisors and agents, and providing customer support for P&C programs. You will be responsible for helping to manage the day to day client relationship including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for staff and the MCI operations and shared services team.   

 

Key Responsibilities:

• Develop a detailed understanding of client products and services
• Provide hands-on team leadership, problem-solving and coaching
• Manage growth and oversee the sales operation
• Improve and strengthen existing programs
• Provide input, innovation, and support to the Management Team
• Project management of new launches and initiatives, including process design and implementation
• Ensure program efficiency and financial performance

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? 

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Requires 5+ years of insurance experience building and managing Property and Casualty and/or Life insurance programs with a proven track record of inside sales management
• Bachelor's Degree in Management, Marketing, or Sales, or equivalent experience preferred
• Ability to work professionally in a fast-paced environment
• Proficient in Microsoft Office Suite products
• Experience managing complex business process outsourcing projects
• Effective communication skills
• Problem-solving and analytical ability
• Professional designation (CPCU/CIC/AAI/CISR) preferred 

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions,