Head of Data Transformation

The Head of Data Transformation is a leadership position in Citi’s Chief Data Office (CDO), within the Chief Operating Office (COO) organization. The mandate of the COO organization is to oversee Citi's cross-enterprise transformation programs, including regulatory remediation efforts and regulatory engagements globally. The CDO organization is responsible for an enterprise-wide effort to transform and strengthen the firm’s data, modernize data infrastructure while simplifying the data operating model and executing the strategic priorities for the firm. The CDO defines and enforces data-related policies and standards across Citi and equips the firm with the tools required to take ownership and accountability for data governance and management. The CDO comprises of four functional groups: Business Aligned Data Leads, Core Data Delivery, Data Enablers, and Data Functions & Partners.

This position reports to the Chief Data Officer and plays a critical role in driving Citi’s data transformation program. This program is a multi-year effort to embed a data governance discipline and culture that values information to support Citi’s business strategies and is focused on improving data quality to fuel opportunity, innovation, and business value. Our objective is to ensure the best result for our clients as well as employees, and drive alignment with regulatory expectations.

This position leads a team that partners with stakeholders in Citi’s, business, function and technology teams to drive the execution of the plan for Data Transformation, including developing the vision, strategy and messaging to articulate the ongoing risk reduction and progress toward target state. This team is responsible for communicating transformation updates to a wide variety of stakeholders, including senior leadership and regulators, through a range of channels and forums. In addition, this role oversees the development and delivery of Quarterly Progress Reports (QPRs) required by the regulators to describe progress made on the Data Transformation.  The QPR process relies on interactions with the stakeholders above and also partnership with the Transformation Office (TO) and Regulatory Reporting Office (RRO).

Responsibilities

• Lead proactive efforts to engage, connect and communicate with different stakeholders (Data / business leaders, technologists, CDO functions and Compliance / Audit functions) to design and execute against plan commitments and drive alignment on execution steps and timing.

• Responsible to ensure commitments are met and drive program oversight for the Data Transformation Program.

• Facilitate team meetings and working sessions to ensure clear cross-functional communications and set expectations.

• Develop materials to convey vision and progress toward target state, including metrics.

• Monitor and communicate progress on plan and closure metrics, anticipating risks and issues, and breaking down barriers to success.  Recommend solutions and drive actions across team members to continue on-time delivery of the Data Governance Plan (DGP).

• Challenge execution teams’ plans to identify roadblocks and dependencies.  Ensure visibility of key issues to senior management committees, particularly risks to meeting the plan’s commitments.

• Provide oversight and synthesis of DGP status reporting needs for senior management and board-level requirements (e.g., Quarterly Progress Report, monthly forums) across the Chief Data Office, businesses, functions and technology teams.

• Provide strategic input into metrics design to ensure metrics evidence completion of commitments aligned to the work delivered within the DGP.

• Converge perspectives of multiple stakeholders, including senior leaders accountable for executing the plan and senior leaders impacted by the outcomes to ensure alignment and realization of benefits.

• Evaluate feedback from stakeholders (e.g., Board, Compliance, Audit) and recommend solutions.

• Engage in relevant governance forums and change management processes to review proposed changes to the DGP and metrics and evaluate impact.

• Provide input on responses to stakeholders (e.g., Board, senior leaders, Compliance, Audit, regulators) for clarity, consistency and alignment to enterprise commitments.

• Drive regulatory conversations and review and validate regulatory responses.

Experience

• Experience in large-scale, multi-year transformation and capability building efforts.

• Experience in leading cross-functional teams.

• Extensive prior experience managing complex transformations involving cross business and function collaboration, in a leadership role.

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