Nurse Manager (Quality Management) - Dept. of Public Health (2322)

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening:  Friday, March 28, 2025.
• Application Deadline: Application filing will close on or after Friday, April 11, 2025.
• Salary: $191,438 to $278,642 annually.
  • https://careers.sf.gov/classifications/?classCode=2322
• Appointment Type: Permanent Civil Service
• Recruitment ID: CBT-2322-152174

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Job Description

The 2322 Nurse Manager (Quality Management) supervises, plans, assigns, directs, and monitors the clinical and administrative activities of Registered Nurses and ancillary staff in an assigned area; oversees and evaluates patient care through observations and chart review; articulates, teaches, interprets and enforces general and community health policies, protocols, procedures, and services; assists in developing and managing the budget; coordinates activities with other departments, programs, community agencies, schools, and civic groups; assesses the need for staff development and plans ongoing education programs; may be assigned management responsibilities in programs requiring highly specialized knowledge in areas such as Quality Improvement, Utilization Management, Nursing Systems/Operations Management, Infection Control, Epidemiology, Sterile Processing, or manages the nursing care component of a Workers Compensation Division.

Essential Duties

1. Provides direction and oversight of safe, high quality, efficient, and cost-effective home health services while staying in compliance with state and federal regulations and all agencies such as licensure requirements, Center for Medicare and Medicaid Services, and Title 22 regulations.
2. Serves as an expert for CMS Conditions of Participation, California Title 22 and other relevant standards and regulation requirements and ensures San Francisco Health Network departments are in compliance with all applicable accreditation and licensing requirements.
3. Provides the necessary vision and leadership to effectively motivate and direct the Department in developing and achieving goals and objectives that are congruous with the values, mission and strategic plan of San Francisco Health Network.
4. Orient new staff to regulations and compliance.
5. Monitors staff performance supervision and evaluation, including providing feedback, conducting appraisals, and offering training for process improvement.
6. Provide clinical consultation and recommendations to case managers by meeting and collaborating with various agencies for identified high risk or complex clients.
7. Acts as liaison within the agency and with the San Francisco Health Network for Quality Management by coordinating quarterly meetings, preparing reports, handling Additional Documentation Request (ADR), and participating in San Francisco Health Network (SFHN) committees to improve care and resolve network-wide issues.
8. Consistently addresses client concerns and complaints.
9. Develop and/or implement variety of policies and procedures related to emergency, infection control and safety to improve patient care and outcomes.
10. The 2322 Nurse Manager (Quality Management) may perform other duties as assigned/required.

Qualifications

How to qualify

LICENSE: Possession of a valid, incl