People Operations Generalist

Figment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.

We are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.

About the Role

Figment is hiring for a People Operations Generalist who thrives in a fast-paced, remote-first global organization. We are looking for someone who is passionate about fostering a positive work culture, ensuring compliance, and driving excellence in People Operations. You will play a key role in the employee lifecycle, payroll and policy regulation on a global scale, and overall administrative support of our HR team.

Responsibilities

• Support in the delivery of HR programs and processes related to workforce planning, employee engagement, performance reviews, promotion process and talent development in a remote environment
• Serve as a point of contact to team members, answer questions, and help employees navigate inquiries
• Proactively identify areas for process improvement and contribute to the overall efficiency of People Operations
• Stay informed about industry trends and best practices in HR
• Generate HR metrics and reports to assist in data-driven decision making
• Lead integrations, maintenance and new features within our HRIS system HIBob and Google Drive
• Ensure compliance with labor laws and regulations, staying up-to-date on relevant changes
• Administer employee benefits programs, including health insurance, retirement plans, and other perks
• Work with external vendors to ensure seamless benefits administration
• Conduct surveys and gather feedback to continuously improve employee satisfaction
• Plan and execute employee engagement initiatives to foster a positive work environment
• Support the performance review process and provide guidance on goal setting and feedback
• Support the onboarding and offboarding process for employees and contractors
• Assist in our bi-annual promotion process
• Manage PEO relationships (TriNet and Deel) and be comfortable managing HR practices in multiple different countries
• Collaborate with HR, talent team and other cross-functional team members on developing processes and reporting/iterating on existing ones to create greater efficiency
• Maintain and update internal HR documentation, including promotion letters, immigration, the company handbook and policies

Qualifications

• 3-5 years progressive HR experience
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Strong analytical and problem-solving skills, with a successful track record of implementing processes that scale
• Prior experience working on an international stage primarily with Canada, the United States, and the United Kingdom with a focus on compliance
• Experience working with EOR providers supporting EMEA, APAC and LATAM regions
• Experience implementing an HRIS system and setting up best practices; specifically working with HiBob, Trinet, and Deel
• Benefits administration experience
• An ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills
• Exceptional ethics around confidentiality and highly sensitive information
• An innovative problem solver who is proactive and loves to get things done
• Strong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization
• Experience in a remote first distributed start-up or growth stage environment
• Most importantly, you are a good human who enjoys working with a positive and collaborative team

One of Figment’s core principles is “Making the Invisible Visible” - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles