External User Support Coordinator (Public Service Representative 4)

Initial Posting Date:

11/17/2025

Application Deadline:

11/24/2025

Agency:

Department of Consumer & Business Services

Salary Range:

$4,207 - $5,842

Position Type:

Employee

Position Title:

External User Support Coordinator (Public Service Representative 4)

Job Description:

Our mission...

To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

This position is with the Workers' Compensation Division (WCD). WCD administers, regulates, and enforces the laws and administrative rules governing the Oregon workers' compensation system.

This position is represented by the Service Employees International Union (SEIU).

Recruitment Timeline:

*These dates are approximate and are subject to change.*

Recruitment closes: November 24, 2025

1st round interviews: week of December 1 or 8, 2025

2nd round interviews: week of December 15, 2025

Anticipated start date: January 5, 2025

What’s in it for you:

• Rewarding work in a productive and creative environment

• Colleagues who are passionate about public service

• Work/life balance, 11 paid holidays a year, and a competitive benefits package

• Advancement and learning opportunities that will help grow your career with the State of Oregon

• Possible eligibility for the Public Service Loan Forgiveness Program

This position is eligible to telework on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.

Here’s what you will do:

As the External User Support Coordinator, you will be the point of contact for our external stakeholders to provide information and user support related to the new modernized technology platform, which includes the workers’ compensation claim information and the workers’ compensation insurance coverage and employer data systems. Duties include:

• Responding to inquiries from external stakeholders

• Performing troubleshooting and initial analysis of reported issues

• Routing/escalating reported issues to appropriate person or department

• Maintaining records of reported issues and inquiries

• Tracking issues/inquiries to completion

• Updating outcomes/dispositions of requests

For a complete listing of the duties and responsibilities o