Customer Development Manager (Kroger & Albertson's Accounts)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

Job Description: 

The Customer Development Manager will be responsible for the functional management, leadership and execution of all sales related activities for our Kroger and Albertson’s accounts at Nestle Health Science USA (NHSc). This role will support the team with NHSc’s Accounts (IRI, Circana, Power BI and Osprey) and with our customer’s (Kroger & Albertson’s) systems (ie: Market6 and 84.51). This is a hybrid-based opportunity (in-office Mondays and Wednesdays and the rest of the work week remotely from home) and will be supporting our key Active Nutrition brands such as  Boost, Vital Proteins, Garden of Life, Nuun, Orgain and more for both Kroger and Albertson’s. While this is a remote-based opportunity, preference will be given to applicants who live in Cincinnati, Ohio, northern Kentucky and/or within commutable distance to Cincinnati, Ohio. 

Responsibilities: 

•    Develop strategic and winning relationships throughout Kroger and Albertson’s. 
•    Particular focus will be divisional wins (i.e., displays, distribution gains, ACV enhancement, etc.).
•    Establish strong working relationship with all internal teams including Customer Strategy, Finance, and Customer Service.
•    Detailed understanding of the Customers go-to-market model including Category Management strategy.
•    Deliver target Budget plan and new product distribution goals.
•    Execute our brand and category growth strategy that align with the customer.
•    Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals.
•    Maintain clear understanding of customer objectives and liaise with RVP to develop operational plans to manage execution and measure results.  
•    Relationship management with account cross functional areas, Corporate and divisions; The particular focus will be on developing relationships and executing key wins across the Kroger and Albertsons divisions.  
•    Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers.
•    Educate our business partners on our products, retail goals, and measurement of success. 
•    Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc. 
•    Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.
•    Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items). 
•    Work with customers to implement Retail initiatives and monitor Retail standards.
•    Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and the Nestle Health Science market position. 
•    Responsible for working with agencies to input Trade Investment Management (TIM and Osprey): system input, trade fund management, direct sales forecasting and projection activities for the company.  
•    Strong Trade management/budget processing and an efficiency that focus on a strong ROI.
•    Monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.
•    P&L management within respective account coverage.
•    Perform other duties as assigned by the Director, Custome